Custodial Services Supervisor

Peckham•Lansing, MI

2d•Onsite

About The Position

The Custodial Services Supervisor provides daily, hands-on leadership to a team of custodial team members, coordinating and directing their work to ensure a clean, safe, and sanitary environment. As a working supervisor, this role is responsible for assigning tasks, inspecting outcomes, and providing on-the-floor training and support. The Supervisor actively performs cleaning duties alongside the team as needed, leading by example to foster a culture of quality and teamwork. This position is the foundational entry point into custodial leadership, ideal for a skilled custodian ready to develop their people management skills.

Requirements

High School (HS) Diploma or GED equivalent.
1 - 2 years of direct experience in a supervisory or leadership role within a custodial, facilities, or operational setting, with demonstrated responsibility for managing team member performance, training, and scheduling.
Valid driver’s license (if travel between sites is required).
Knowledge of custodial equipment operation, commercial cleaning procedures, and chemical safety protocols.
Strong organizational and time management skills to manage schedules, tasks, and competing priorities.
Ability to lead, motivate, and direct a team with fairness and consistency.
Strong problem-solving and decision-making skills to effectively resolve worksite issues.
Proficient in using standard computer software for supervisory tasks such as email communication, timekeeping approvals, and generating daily reports.
Ability to operate all standard custodial equipment (e.g., auto-scrubbers, buffers, carpet extractors).
Ability to work a flexible schedule, including early mornings, evenings, or weekends as operational needs dictate.

Nice To Haves

Associate Degree in Business Management, Facilities Management, or a related field.
Experience managing multiple teams or shifts.
OSHA 10-hour certification
Ability to ensure quality standards are met through daily inspections, on-the-spot coaching, and hands-on demonstration of proper techniques.

Responsibilities

Supervise day-to-day custodial operations, including task assignments, shift coverage, and timekeeping.
Conduct quality inspections and checks to ensure all work meets established standards of cleanliness and safety.
Train, coach, and develop staff by providing hands-on demonstrations, conducting daily work inspections, and offering on-the-spot feedback and support.
Assist with formal performance evaluations and address and resolve day-to-day staff issues in a professional manner.
Actively model and enforce a strong safety culture, ensuring all company policies and regulatory guidelines (e.g., OSHA) are consistently followed.
Maintain inventory of cleaning supplies and equipment, and coordinate with management for replenishment or repairs.
Address and resolve customer complaints or worksite supply shortages quickly and effectively.
Lead by example by performing a full range of custodial duties alongside the team, serving as the hands-on expert for special projects like floor care or carpet extraction.
Support and assist with the execution and monitoring of KPIs to assist leadership in making drive data-informed decisions and continuous improvement efforts.
Serve as the escalation point for complex client concerns and contractual obligations.
Participate in cross-functional projects and committees to align custodial operations with organizational goals.
Oversee emergency response protocols and contingency plans related to custodial services and staffing.