Culture & Engagement Specialist (Hybrid/Remote)

ORNL Federal Credit Union • Knoxville, TN

2d • Hybrid

About The Position

The Culture & Engagement Specialist is responsible for fostering a connected, engaged, and values-driven employee experience across the credit union and its affiliated companies (CUSOs). This role supports organizational culture initiatives through employee engagement programs, internal communications, recognition efforts, and employee events. The Specialist partners cross-functionally to bring the organization's culture to life, ensuring employees feel informed, included, and inspired.

This position requires flexibility regarding the work schedule and location to effectively support employee engagement events and initiatives. Work hours may vary and could include non-standard hours to meet business and event needs. The role may take place at various Credit Union locations or off-site event venues. All hours worked will be monitored and compensated in accordance with applicable wage and hour laws, and any non-standard hours must receive prior approval.

Requirements

• Three or more years of experience in employee engagement, internal communications, HR support, Marketing coordination, or in a related field is required.
• Experience working in a cross-functional environment, supporting multiple stakeholders and shifting priorities is required.
• Experience supporting or executing work that requires consistent brand representation, messaging alignment, and attention to tone, visual identity, and employee experience is required.
• Experience coordinating employee-facing programs, events, or initiatives, including logistics, communications, and follow-through is required.
• Proficiency in Microsoft 365 is required.
• A high school diploma or GED is required.
• Strong ability to multitask, demonstrate flexibility, maintain confidentiality, and uphold strong professional ethics.
• Effective analytical, planning, organizational, problem solving and decision-making skills.
• Attention to detail and consistency when managing employee-facing communications and experiences.
• Strong written and verbal communication skills with the ability to effectively communicate across multiple teams.
• Ability to organize, prioritize, and plan work effectively.
• Strong team player with a high level of professionalism and initiative.
• Ability to work in a collaborative, deadline driven environment with a high degree of discretion.
• High proficiency with Microsoft 365.

Nice To Haves

• An Associates degree in a business related field is preferred.

Responsibilities

• Supports the execution of culture and engagement initiatives as designed by leadership. Coordinates logistics, communications, materials, and timelines to assist with program delivery.
• Assists with implementation of enterprise-wide engagement programs at the team and department level, while maintaining strict confidentiality of all employee, member, and organization information accessed through the course of work.
• Coordinates and supports employee events, celebrations, and recognition activities, including scheduling, logistics, vendor coordination, setup, breakdown, and on-site support.
• Assists with employee participation in culture initiatives and events. Helps gather informal feedback and observations and communicate insights to leadership for awareness and follow-up.
• Supports the employee engagement platform by assisting with platform adoption, engagement activities, content updates, and participation tracking. Maintain a functional understanding of platform capabilities and supports basic data reporting in partnership with platform owners and leadership.
• Assists with tracking participation, engagement metrics, and event feedback. Compiles data and basic reports for review by leadership.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED