Summer 2027 Culture & Engagement Internship

Southwest Airlines • Dallas, TX

1d • $21 - $24 • Onsite

About The Position

The Southwest Airlines’ Culture & Engagement Intern will work on projects across several Teams that support our Employees, Customers, communities, and business. If hired, Interns may be selected to support one of the following Teams: Culture & Employee Engagement, Brand Partnerships & Community Engagement, Employee & Corporate Giving, or Sales Enablement. This 12-week internship runs from May 18 – August 8, 2027, with a pay of $21-$24 per hour. Stipends may be offered based on eligibility and program criteria. The role requires working from the Dallas, TX headquarters facility, dedicating 40 hours each week. Interns will be provided with necessary equipment and receive free, unlimited space-available travel privileges. U.S. citizenship or current authorization to work in the U.S. is required, with no future work authorization sponsorship available.

Requirements

• Strong written and verbal communication skills, including the ability to communicate clearly with internal and external audiences.
• Strong organizational and time-management skills, with the ability to coordinate multiple assignments, priorities, and deadlines.
• Ability to build positive working relationships and collaborate with diverse Stakeholders, Teams, Customers, and community partners.
• Strong attention to detail, including the ability to review work for accuracy, completeness, consistency, and appropriate grammar.
• Ability to gather, organize, analyze, and synthesize information from multiple sources.
• Ability to interpret data, feedback, or research and communicate key findings through reports, presentations, or recommendations.
• Ability to think critically, solve problems, and identify opportunities for process or program improvement.
• Ability to adapt to changing priorities, learn new concepts and systems, and contribute in a fast-paced environment.
• Ability to maintain confidential and sensitive information with professionalism and discretion.
• Ability to contribute ideas and actively participate in projects from planning through execution.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Interest in one or more of the following areas: Employee engagement, organizational Culture, communications, community impact, corporate social responsibility, Brand partnerships, project management, recruiting, Talent Acquisition, or early-career programs.
• High School Diploma, GED or equivalent education required
• Progress toward a degree, major, or minor in Business, Communications, Marketing, Human Resources, Organizational Development, Hospitality, Event Planning, Psychology, Nonprofit Management, Social Impact, or a related field; or a similar degree
• To be eligible, you must be currently enrolled as a full-time student (as defined by your university) at the time of application and during the internship
• Minimum 2.5 cumulative GPA at the time of application
• U.S. citizenship or current authorization to work in the U.S. required

Nice To Haves

• Progress towards a 4-year undergraduate degree preferred
• At least 3 semesters remaining at the time the internship ends is preferred
• Previous internship, work, volunteer, campus organization, or Leadership experience.
• Experience supporting projects, programs, events, campaigns, recruiting activities, volunteer efforts, or community initiatives.
• Experience developing written, visual, presentation, or social content for a defined audience.
• Experience working with qualitative or quantitative data, surveys, reports, or program feedback.
• Experience using project management, reporting, customer relationship management, content development, or collaboration tools.
• Experience providing Customer Service or supporting internal or external Stakeholders.
• Experience coordinating logistics, materials, communications, schedules, or follow-up activities for an event or program.
• Familiarity with Canva, Adobe Creative Cloud, SharePoint, Microsoft Teams, Power BI, Tableau, Salesforce, or comparable tools is a plus.

Responsibilities

• Support the planning, coordination, and execution of programs, projects, campaigns, events, and experiences for Employees, Candidates, Customers, community organizations, and other internal or external audiences.
• Assist with project and program management activities, including developing project materials, coordinating milestones, maintaining timelines, tracking deliverables, documenting updates, and communicating project status.
• Support events, activations, recruiting activities, appreciation efforts, volunteer opportunities, community programs, and other Team initiatives, including coordinating logistics, materials, schedules, supplies, and follow-up activities.
• Draft, edit, and organize communications, presentations, reports, stories, and other content for internal and external audiences.
• Conduct research and gather, analyze, and summarize qualitative and quantitative information to support business decisions, program strategies, continuous improvement efforts, and stakeholder recommendations.
• Respond to questions and inquiries from Employees, Candidates, Customers, community partners, vendors, or other Stakeholders while providing friendly and professional service.
• Assist with administrative and operational activities, including scheduling meetings, preparing agendas and materials, documenting meeting notes, maintaining records, tracking inventory, and updating program information.
• Collaborate and coordinate with cross-functional Teams, Stakeholders, vendors, community partners, and other business partners to support program goals and project execution.
• Identify opportunities to improve processes, resources, communications, and program experiences; assist with developing and implementing appropriate solutions.
• Handle confidential or sensitive information with professionalism and discretion.
• Participate in occasional travel or onsite activities for projects, recruiting events, community initiatives, or Company events, as needed.
• Perform other job duties as directed by the Intern’s Leader.

Benefits

• Stipends may be offered based on eligibility and program criteria.
• Free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel).
• Interns will be provided any required equipment, such as a laptop, for the internship

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED