CT Capital Account Manager

Cemen Tech•Indianola, IA

1d•$65,000 - $70,000•Onsite

About The Position

This customer-facing role is at the forefront of driving Cemen Tech’s equipment financing success, combining exceptional customer service with detailed operational execution. As a key member of the Commercial Finance team, this individual partners directly with customers, dealers, vendors, and funding partners to deliver a superior financing experience from start to finish. Working closely with the Director of Commercial Finance, this role plays a vital part in supporting and advancing Cemen Tech’s financing programs. Success in this position requires proactive communication, strong relationship-building skills, and a commitment to keeping all stakeholders informed and engaged throughout every stage of the financing lifecycle. By serving as a trusted resource, this individual helps accelerate funding outcomes and contributes directly to the company’s growth and customer satisfaction goals.

Requirements

High school graduate or equivalent required
Excellent interpersonal and customer service skills
Excellent written and verbal communication skills.
Excellent organizational skills and attention to detail.
Proficient in Microsoft Office Suite or similar software.

Nice To Haves

Bachelor’s degree in Business, Finance, Marketing or related field is preferred or equivalent education/experience
4 years of customer relationship experience, or experience in the financial services industry is preferred
Must have the ability to reprioritize and execute on tasks in a fast-paced open work environment

Responsibilities

Serve as the central point of communication while delivering outstanding service and building strong relationships with customers, dealers, vendors, and funding partners throughout the financing lifecycle.
Guide customers through the financing process from start to finish, proactively managing documentation, timelines, and expectations to ensure successful funding.
Manage every stage of the financing process, including credit application entry, account research, document collection, lender communications, document preparation, and issue resolution.
Build strong partnerships with Dealer Administration teams to ensure alignment and operational excellence.
Collaborate closely with cross-functional Cemen Tech teams to provide reporting, share updates, and drive positive customer outcomes.
Present financing approvals and options to customers, confidently communicating value and helping customers identify the best financing solution for their needs.
Address customer questions and concerns with professionalism, while effectively overcoming objections and educating customers on financing opportunities.
Calculate finance incentives and present recommendations to leadership for review and approval.
Ensure financing programs are executed in accordance with established guidelines, subsidy structures, and pricing parameters.
Partner with funding sources to ensure all required documentation is completed accurately and efficiently to facilitate timely funding.
Monitor funding requirements and proactively address documentation deficiencies, missing information, or outstanding conditions.
Balance multiple priorities in a fast-paced environment while maintaining exceptional attention to detail and organization.
Become a power user of Cemen Tech Capital's CRM system while maintaining a high degree of data accuracy and process integrity.
Develop a broad understanding of business functions across Cemen Tech to provide solutions, support team initiatives, and help customers achieve success.