Account Manager, Flexport Capital

Flexport•Los Angeles, CA

3d•$63,000 - $79,000•Onsite

About The Position

The Opportunity: We're opening a 6-month rotation on the Flexport Capital team - and we want someone hungry to make the most of it. This is a unique opportunity to step into a commercially driven, client-facing role and get hands-on experience with one of Flexport's fastest-growing products. You'll inherit a portfolio of 40 Capital clients and own their growth by deepening customer relationships, identifying new financing opportunities, and driving measurable revenue impact while defending the existing book against churn and credit deterioration. There will be a structured handoff from the outgoing AM so you can hit the ground running from day one. Whether you're a AE looking to deepen your product knowledge, a Ops Associate ready to flex into a commercial role, or another Flexporter with transferable skills and a drive to grow - we'd love to hear from you. Financial experience is a plus, but not a prerequisite: intellectual curiosity, commercial instinct, and a proactive attitude will take you far here.

Requirements

Customer-facing experience - you're comfortable owning a commercial relationship end-to-end and driving outcomes in a client-facing setting.
Commercial drive - you're motivated by growth targets and energized by finding new opportunities within existing relationships.
Strong communication skills - you can build rapport quickly, navigate objections, and present confidently to stakeholders at any level.
Proactivity, Ownership, and Adaptability - you thrive in ambiguous, fast-moving environments and are eager to expand your skill set into new domains.

Nice To Haves

Financial acumen (a bonus, not a requirement) - familiarity with working capital, financial statements, or credit products is a plus. We'll teach the rest.

Responsibilities

Own a portfolio of 40 NAM Capital clients - Consistently connect with the Flexort Capital clients’ C-Suite and serve as customers’ internal Flexport advocate, drive revenue growth for their current Capital products, identify at-risk accounts, and conduct quarterly business reviews.
Maximize revenue per customer by identifying opportunities for credit line increases, utilization improvement, and cross-sell into additional Capital products, such as term loans and asset based lines of credit.
Use Flexport's supply chain data as a commercial advantage - shipment patterns, volume spikes, transit times, and commercial invoice data tell a story about when customers need capital. You'll turn those signals into timely, targeted actions to drive sustainable growth.
Serve as the frontline commercial intelligence for the credit and risk team. Regularly review financial health, repayment behavior, shipment data, and market conditions across the portfolio. Flag early warning signals and partner with credit to drive appropriate actions.
Build trusted, senior-level relationships with CFOs, Finance Directors, and CEOs at customer organizations, positioning Flexport Capital as a strategic working capital partner - not just a product.
Collaborate cross-functionally with Demand and Farmer AEs teams to identify room for growth and develop bundled freight-capital propositions, and align on account strategy.
Contribute to the team's growth playbook - surface insights from your client conversations that inform product, pricing, and go-to-market decisions.