CSR (6308)

Longview Capital Corporation•Mount Pulaski, IL

5d•$17 - $19•Onsite

About The Position

The CSR provides front-line customer service and supports daily branch operations at Longview Community Bank’s Mt. Pulaski branch. The role processes financial transactions, assists with account servicing, and resolves routine customer inquiries while ensuring accuracy, compliance, and a positive customer experience. The CSR also supports coworkers and helps maintain strong operational controls. This is a full-time, hourly, non-exempt position. The schedule is Monday through Friday, daytime shifts, plus rotating Saturday mornings. Travel is negligible.

Requirements

High school diploma or equivalent required.
Strong communication and interpersonal skills with a customer-focused approach.
Attention to detail and accuracy in transaction processing and recordkeeping.
Ability to multitask and work efficiently in a fast-paced environment.
Basic proficiency with computer systems and ability to learn banking software.
Demonstrated integrity and ability to handle confidential information responsibly.

Nice To Haves

At least 1 year of customer service, cash handling, or banking experience preferred.

Responsibilities

Handle in-person and phone inquiries promptly and professionally, identify customer needs, and provide accurate information or referrals.
Accurately process routine financial transactions, including deposits, withdrawals, transfers, loan payments, cashier’s checks, and night deposits.
Perform account servicing, including basic account opening and closing, maintenance requests, and digital banking support such as password resets and bill-pay assistance.
Maintain cash controls by balancing teller drawers, processing vault transactions, monitoring cash limits, and identifying counterfeit currency.
Support branch operations by processing mail transactions, completing logs and reports such as CTRs and cashier’s checks, and assisting with wire preparation and document processing.
Assist with ATM and safe deposit box operations, including balancing, replenishment, customer access, and coordination of basic maintenance.
Educate customers about bank products and services and identify opportunities to refer or cross-sell appropriate solutions.
Support team effectiveness by assisting with training or answering questions for less experienced staff.
Follow bank policies, procedures, and regulatory requirements, including BSA/AML, and report suspicious activity.
Complete training required by management.
Perform additional duties as assigned to support branch operations.