CSR

SBM Offshore•Denver, CO

3d•$21 - $23

About The Position

The Customer Service Representative is responsible for the cleanliness and sanitation of assigned areas. The role includes performing janitorial duties, maintaining assigned spaces, and completing scheduled work while following safety protocols and company procedures. The employee works with other team members, responds to supervision, communicates professionally with coworkers, managers, leads, and customers, and may fill in during staffing shortages or help the shift lead complete punch-list items. The role requires use and care of cleaning equipment and compounds, including operating motorized cleaning equipment and using appropriate personal protective equipment. A valid driver's license may be required based on business needs; forklift certification may also be required. The position has no supervisory responsibilities. Employees must be able to lift and/or move up to 35 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

No specific education requirement.
Preferred: 3–6 months of training or experience, or an equivalent combination of education and experience.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willingness to share that knowledge with the team.
Knowledge of cleaning equipment upkeep and care.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Completed safety and task training certification.
A valid driver's license may be required based on business needs; employees who drive must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
Ability to lift and/or move up to 35 pounds.

Nice To Haves

Bilingual ability is a plus.
Forklift certification may be required.

Responsibilities

Perform janitorial duties and duties listed on the daily schedule.
Operate motorized cleaning equipment and maintain the assigned area.
Report incidents and hazardous conditions to a supervisor.
Follow safety rules, policies, procedures, and other company protocols.
Work as part of a team and perform repetitive tasks.
Maintain a clean work area and use proper personal protective equipment.
Take direction and respond to supervision.
Communicate professionally with leads, supervisors, coworkers, managers, and customers.
Fill in during staff shortages.
Support the shift lead in completing punch-list items.
Maintain a professional appearance and conduct.
Understand customer service and satisfaction, reporting systems, and the work environment.