CSR1-WIC Call Center

Georgia Department of Public Health • Brunswick, GA

1d • Onsite

About The Position

The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits. All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Requirements

• Applicants must be very detail oriented and possess strong customer service skills.
• High school diploma or GED AND one year of experience communicating information in a customer service setting are required.

Nice To Haves

• Completing WIC Nutrition Assistant modules to assist with nutrition education.

Responsibilities

• Provides phone management for the WIC Nutrition Program.
• Position responsible for answering phone, scheduling new WIC appointments, rescheduling current appointments giving directions and or/general information to persons seeking information for the WIC program.
• The Call Center is in Brunswick but will cover WIC calls for all 8 counties.
• Will perform other caseload management functions such as maintaining appointment reminder system and assuring WIC in-reach is conducted using monthly WIC reports, completing WIC Nutrition Assistant modules to assist with nutrition education.
• Receives, screens and directs telephone communications
• Opens, sorts and routes incoming mail, answer correspondence, and prepares outgoing mail
• Proofreads or verifies existing documents, reports, mathematical figures, etc. to ensure accuracy
• Provides general clerical support to the District WIC program, to include such tasks as data entry/maintenance, distributing documents and materials, maintaining record-keeping and filing systems, etc
• Provides direction, instruction, and guidance to WIC participants via the telephone.
• Schedules appointment for WIC participants
• Assists internal and external customers with maneuvering through WIC processes.
• Adheres to the WIC processing standards and guidelines.

Benefits

• 13 paid holidays
• M-F work schedule
• Excellent benefit package
• Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
• Defined Benefit retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)
• A supportive and rewarding work environment
• Physical Activity Breaks
• Employee Assistance Program
• Employee discount program
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED