CSR/Teller - W Chicago-Schaefer - Full Time

Fifth Third Bank • Chicago, MI

4d

About The Position

The CSR/Teller provides excellent customer service and helps customers connect with the appropriate bank business partners for consultative conversations. The role supports daily financial center operations, handles customer inquiries and problems, maintains accurate balancing records, and follows bank policies and procedures. The employee is accountable for managing risk, protecting customer confidentiality, exercising sound judgment, and acting in accordance with the Bank’s Code of Business Conduct and Ethics and core values.

Requirements

• High school diploma or GED.
• Ability to perform work involving extensive cash handling.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers’ needs, ask questions to understand them, and guide customers to resources that can meet their financial needs.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence promptly and keep communication clear.
• Protect the confidentiality of customer business.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and enlist help as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership as needed.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals sent to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED