CSR/Teller - Union Lake-Commerce (Wixom MI) - Full Time

Fifth Third Bank • White Lake Charter Township, MI

13d

About The Position

The CSR/Teller provides excellent customer service, listens to customers’ needs, answers questions, follows up and helps resolve issues, and refers customers to the appropriate bankers or business partners for consultative conversations. The role supports daily financial center operations, maintains accurate balancing records, identifies and corrects outages, and follows bank policies and procedures. It involves extensive cash handling, frequent interaction with the public, and extensive viewing of computer screens. The position requires flexibility in scheduling and is based in a normal office environment in Commerce Township, Michigan.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Demonstrate company core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers’ specific needs, ask questions to understand them, and guide customers to appropriate financial services.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence in a timely manner and maintain clear communication.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and enlist help as needed.
• Stay current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, escalating complex matters to the Lead Customer Service Representative or other leadership as needed.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs intended to support employees’ and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED