CSR/Teller - Union Lake-Commerce (Wixom MI) - Full Time

Fifth Third Bank•Wixom, MI

12d•Onsite

About The Position

The CSR/Teller provides excellent customer service, deepens customer relationships, and refers customers to appropriate bankers and business partners for consultative conversations. The position is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and helping deliver a positive customer experience. The role supports daily financial-center operations, handles customer questions and problems, maintains accurate balancing records, and stays current on bank policies and procedures. The CSR/Teller works with the platform team and escalates complex issues to the Lead Customer Service Representative or other leadership as needed. This position is located in Commerce Township, Michigan.

Requirements

High school diploma or GED.
Experience or ability involving extensive cash handling.
Ability to interact comfortably and confidently with the public.
Knowledge of retail policies and procedures sufficient to perform the essential duties.
Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
Flexibility in scheduling.
Adhere to dress code guidelines.

Responsibilities

Listen to customers, understand their financial needs, and guide them to appropriate solutions and business partners.
Follow up on customer questions, resolve issues, and communicate responsively and clearly.
Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities with the platform team to support efficient office operations.
Maintain a balancing record in accordance with policy, identify and correct outages, and enlist help as needed.
Maintain knowledge of bank policies and financial-center procedures, including changes.
Handle consumer and business customer problems professionally and escalate complex issues as appropriate.
Use sound judgment and follow established guidelines and procedures.
Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners for consultative conversations.
Build and maintain working knowledge of Retail products and services.
Use appropriate tools to track referrals to personal bankers and business partners.
Perform other duties as assigned.