CSR Patient Access Center

UF Health • Jacksonville, FL

3d

About The Position

Delivers excellent customer service while providing information about services to patients, hospital staff, and community health care providers in a high-volume call center environment. Performs intake triage, appointment scheduling, and referral of patients to faculty physicians based on knowledge of administrative protocols and University of Florida physician specialties.

Requirements

• High school diploma or GED equivalent.
• One year of data-entry experience.
• Two years of clerical or customer-service experience, ideally in a health-care-related industry.
• One year of experience with third-party payors and computer use for entering data and reviewing patient demographic information.
• One year of call-center experience.

Responsibilities

• Provide excellent customer service to patients, staff, and community health care providers while handling high-volume incoming calls on an automatic call distribution system.
• Act as a patient advocate by facilitating timely and courteous problem resolution by telephone.
• Conduct accurate registration interviews and enter data directly to complete registration for new patient appointments and keep information up to date for established patients across assigned provider specialties.
• Notify patients verbally and by confirmation letter of appointment details, including location, provider, required ancillary services, preparations, and payment requirements.
• Verify insurance information, benefits, and insurance referral information.
• Arrange special services on behalf of patients as needed, such as interpreters for people who are hearing impaired or face language barriers, wheelchairs, and other special transportation needs.
• Perform additional duties as assigned; duties may vary.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED