CSR Patient Access Center

UF Health • Jacksonville, FL

7h

About The Position

Performs clerical functions required to service the needs of patients, providers, and the organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department or practice.

Requirements

• Two years of data-entry experience preferred.
• One year of clerical or customer-service experience; experience in a health-care-related industry is preferred.
• Experience with third-party payors and computers for entering data and reviewing patient demographic information.

Nice To Haves

• Data-entry experience.
• Clerical or customer-service experience in a health-care-related industry.

Responsibilities

• Provide excellent customer service to patients, staff, and community health care providers while handling high-volume incoming calls on an automatic call distribution system.
• Act as a patient advocate by facilitating problem resolution via telephone in a timely and courteous manner.
• Conduct accurate registration interviews with direct data entry for new patient appointments and keep information up to date for established patients across assigned provider specialties.
• Notify patients verbally and by confirmation letter of appointments, including location, provider, required ancillary services, preparations, and payment requirements.
• Verify insurance information, benefits, and referral information.
• Arrange special services on patients' behalf as necessary, including interpreters for hearing-impaired patients or patients with language barriers, wheelchairs, and other special transportation needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed