CSR Patient Access Center

UF Health • Jacksonville, FL

18h

About The Position

Provides customer service and information about services to patients, hospital staff, and community health care providers in a high-volume call center. The role performs intake triage, appointment scheduling, and patient referrals to faculty physicians based on administrative protocols and knowledge of University of Florida physician specialties. It also supports patient registration, insurance verification, appointment communications, and coordination of special services.

Requirements

• At least 1 year of data-entry experience.
• At least 2 years of clerical or customer-service experience; healthcare-related experience is preferred.
• High school diploma or GED.

Nice To Haves

• At least 2 years of clerical or customer-service experience in a healthcare-related industry.
• At least 1 year of experience with third-party payors and computer use for entering data and reviewing patient demographic information.
• At least 1 year of call-center experience.

Responsibilities

• Provide customer service to patients, staff, and community health care providers while handling high-volume incoming calls through an automatic call distribution system.
• Advocate for patients by facilitating timely and courteous problem resolution by telephone.
• Conduct accurate registration interviews and enter data to complete registration for new patient appointments and maintain current information for established patients across assigned specialties.
• Notify patients verbally and by confirmation letter about appointments, including location, provider, required ancillary services, preparations, and payment requirements.
• Verify insurance information, benefits, and insurance referral information.
• Arrange special services on patients’ behalf as needed, including interpreters for people who are hearing impaired or have language barriers, wheelchairs, and other special transportation needs.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED