CSR - Customer Service/Receptionist

HAGGARD & STOCKING ASSOCIATES 1 • Fort Wayne, IN

1d • $18 - $20 • Onsite

About The Position

Haggard & Stocking is seeking a Receptionist/Customer Service Representative for its Fort Wayne location. The position involves varied customer service and administrative work, including regular interaction with customers, vendors, sales personnel, and vendor representatives. Success in the role requires strong communication, teamwork, attention to detail, accurate data entry, and timely follow-up. The position is in-person and scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma.
• Ability to multitask, prioritize, and manage time.
• Computer knowledge in a Windows environment.
• Proficiency in Microsoft Word and Excel.

Nice To Haves

• Knowledge of P21.
• Tooling knowledge.
• Some college education.
• Experience in a fast-paced environment.
• Experience in a customer service office setting.

Responsibilities

• Interact with customers by telephone and in person.
• Enter customer orders into the P21 ERP system.
• Quote customer pricing verbally and electronically.
• Expedite customer orders and direct purchase orders in response to customer inquiries.
• Negotiate pricing with customers and vendors.
• Answer incoming calls.
• Perform administrative duties.
• Interact with outside sales personnel and vendor representatives.
• Price large spreadsheet-style quote packages using Excel.
• Make decisions quickly.
• Perform other duties as assigned by the manager.

Benefits

• Medical, dental, and vision insurance.
• Paid vacation, holidays, and sick/personal leave.
• Discretionary performance-based quarterly bonus or profit-sharing when the company meets its financial goals.
• Company 401(k) matching program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree