CSP Business System Administrator

State of Colorado•Denver, CO

5d•Onsite

About The Position

The CSP Business System Administrator provides system and network support to the Colorado State Patrol in coordination with the Office of Information and Technology (OIT). The position supports compliance, troubleshooting, training, quality control, and administration of multiple critical software systems. It serves as a lead liaison between sworn personnel and the Records Management System (RMS) vendor, helping ensure the system meets agency and user needs and improving manual processes such as paper citations and tow reports. The role identifies system-update needs and manages projects from concept through implementation, and serves as a subject matter expert on RMS- and eCitation-related projects. The position supports the operations, maintenance, installation, development, and improvement of information systems. It provides direct support for systems including RMS, Laserfiche, PowerDMS, Google Groups, and Axon; works with vendors and internal IT partners to resolve issues and implement enhancements; coordinates system integrations and upgrades; and provides training and user-access support. The work unit provides administrative, operational, and program support for the Colorado State Patrol. Work is primarily office-based and mostly in person, with flexible work arrangements available based on the role. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Seven years of professional experience in systems administration, information systems support, application administration, business process analysis, or a closely related field; experience must include administering, maintaining, troubleshooting, enhancing, or supporting business applications or enterprise systems.
Alternatively, a combination of related education and/or relevant professional experience in business systems administration, information technology, information systems, business administration, or a closely related field equal to seven years, including experience administering, maintaining, troubleshooting, enhancing, or supporting business applications or enterprise systems.
Must be a Colorado resident at the time of application.
Must successfully complete a background investigation, including a polygraph exam, driving history check, fingerprint-based criminal history search, and drug testing.

Nice To Haves

Previous working knowledge of RMS applications.
Programming proficiency in C++, .NET, JavaScript, XSLT, Python, and/or SQL.
Experience supporting systems used in law enforcement, public safety, criminal investigations, or other mission-critical environments.
Experience managing user access, system configurations, data integrity, and system security.
End-to-end application testing experience.
Experience coordinating system upgrades, testing, implementations, integrations, and troubleshooting.
Experience developing business requirements, technical documentation, procedures, and user training.
Experience working with vendors, IT teams, program managers, and operational stakeholders to resolve systems issues.
Experience handling confidential, sensitive, or restricted information.

Responsibilities

Administer, maintain, troubleshoot, enhance, and support RMS and other critical business applications and enterprise systems.
Analyze system requirements, plan system development and scaling, forecast updates, and plan strategic replacement schedules.
Create and run automated test suites using industry-standard GUI test automation tools to verify vendor releases before field deployment.
Develop additional RMS modules and outputs to meet internal business needs, including eCitation, NXC data collection windows, and XSLT reports.
Work with OIT, project management, vendors, and other IT partners to resolve problems, maintain services, and support upgrades, testing, and other projects.
Research and recommend technologies, products, services, and solutions to enhance agency capabilities.
Serve as a technical liaison with user groups and IT partners for system support and implementation.
Install hardware, software, system patches, and upgrades.
Provide on-demand one-on-one customer support and specialized system training to CSP members and administrative staff.
Translate stakeholder and business needs into software requirements and formal technical requirement deliverables.
Coordinate with vendors and other agencies to plan and implement new systems and major hardware or software upgrades.
Coordinate with OIT on compatibility issues and confirm that the network can support systems being developed.
Identify, document, report, track, and resolve system issues and ServiceHub tickets within defined service-level agreements.
Participate in developing specifications and managing proposals and contracts for hardware, software, and services.
Coordinate with OIT on RMS installation, updates, interfaces, system outages, and data errors, including interfaces with CAD, RDW, DOR, and CICJIS.
Support employee onboarding and offboarding by coordinating system access with OIT and the Executive Assistant.
Assist VCAU with verification of statistics and data discrepancies.
Coordinate system testing, pilot programs, enhancement requests, system issue resolution, and training requests with CSP uniformed members.
Collaborate with the Project Management Office on planning and implementing system functionality, and with Policy and Research on policy updates related to systems and upgrades.
Coordinate with Technology Service Unit staff to fulfill user requests and complete system upgrades; work with the CAD team on CAD-to-RMS interface issues and outages.
Communicate with vendors about upgrades, issues, invoices, contracts, project status, and meetings, and work with Judicial staff to resolve eCitation issues.
Attend and participate in meetings, conferences, and training as required.

Benefits

Medical and dental options for permanent employees and their dependents.
Short- and long-term disability coverage and life insurance, including legal resources and discounts.
State contribution to a Health Savings Account when enrolled in a high-deductible health plan.
Job-protected medical leave under FMLA and the State of Colorado Family and Medical Leave Insurance Program; paid medical leave benefits.
Eligibility for hybrid or other flexible work arrangements based on the nature of the role.
PERA Defined Benefit or Defined Contribution retirement plan, plus optional 401(k) and 457 plans.
11 paid holidays annually, accrued annual and sick leave, and four annual wellness days.
Employee Assistance Program offering short-term counseling, referrals, resources, training, and organizational development services.
Tuition reimbursement and reduced college tuition at CSU Global and DeVry University.
Credit Union of Colorado membership eligibility.
Training and professional development opportunities.