CSO Patient Care Associate

Yale New Haven Health•New Haven, CT

About The Position

Under the supervision of the Nurse Manager and the direction of the Registered Nurse, the CSO Patient Care Associate performs direct and indirect patient care activities that support comprehensive patient care. The role supports the organization’s vision, mission, and values, and follows its standards of professional behavior. Patient and family centered care is demonstrated through participation, dignity and respect, information sharing, collaboration, and exemplary customer service for patients, families, physicians, staff, and support department personnel. The associate obtains and reports information to assist nurses with assessing, planning, and evaluating patient needs and treatment; performs delegated technical duties and selected treatments and procedures; and supports safe, efficient care. The associate communicates and collaborates with patients, families, and the multidisciplinary team, receives bedside reports, and covers the Business Associate desk when needed under the direction of the Nurse Manager or designee. The role also includes rotating or relocating to meet patient care needs and promptly delivering medication sent through the pneumatic tube system to an appropriate licensed practitioner.

Requirements

High school diploma or GED and CNA certification or an educational equivalent, such as Medical Assistant, CPCT, EMT, student nurse from an accredited program, or LPN.
CT CNA certification, EMT, student nurse from an accredited program, or LPN.
Basic Cardiac Life Support (BCLS) training before employment or within one month of hire; PCT must maintain BLS throughout employment.
Successful completion of orientation.
Proficient spoken and written English.
Evidence of positive initiatives with patients and staff.
Ability to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; stand and walk; and occasionally lift or move up to 25 pounds.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Under the direction of the RN, performs assigned tasks to obtain and report information that assists with assessment, planning, and evaluation of patient needs and treatment, and reports identified deviations to the RN.
Obtains and records vital signs as ordered or delegated by the RN.
Performs technical duties, selected treatments, procedures, and activities that support safe and efficient patient care.
Ensures patients are accurately identified using established policies and procedures, including identification at doors, ID bands, and barcode scanning for lab draws.
Assists in patient care with attention to safety and collaborates with the multidisciplinary team on patient and family needs, considering cultural and individual diversity.
Communicates and interacts professionally with patients, families, and staff.
Covers the Business Associate desk in the BA’s absence under the direction of the Nurse Manager or designee.
Participates in receiving patient bedside report at the beginning of each shift and throughout the shift as needed.
Demonstrates accountability and responsibility in daily performance and relocates or rotates to meet patient care needs.
Performs non-therapeutic functions under the direction of an MD, PA, APRN, or RN, including removing medications from the pneumatic tube system and immediately delivering them to an appropriate licensed practitioner.