CSEA Supervisor - Support Services Division

Montgomery County • Oh 45420, OH

1d

About The Position

This is a specialized professional-level position in the job and family services occupation. Under general supervision, the CSEA Supervisor plans, organizes, and coordinates assigned functions and supervises professional, paraprofessional, and support personnel who provide assistance to people eligible for entitlement programs, child support, employment programs, and related services, including investigating participant eligibility.

Requirements

• Bachelor's degree in business, human resources, criminal justice, social work, sociology, political science, psychology, or a related field, plus 3 years of experience working with families, children, employers, and/or community-based organizations administering public assistance programs, or experience directing the work of others, supervisor training, and/or leading projects; OR
• Master's degree in business, human resources, criminal justice, social work, sociology, political science, psychology, or a related field, plus 1 year of experience working with families, children, employers, and/or community-based organizations administering public assistance programs, or experience directing the work of others, supervisor training, and/or leading projects; OR
• Alternative, equivalent evidence of the minimum class requirements.

Responsibilities

• Assist managers in developing and implementing programs.
• Recommend program changes, implement approved changes, and follow up on them.
• Assign and monitor cases and caseloads.
• Prepare and review weekly, monthly, and quarterly reports.
• Document, review, and maintain case activity.
• Recommend provider contract actions, review contracts, initiate changes, and monitor compliance.
• Coordinate services within and outside the department.
• Provide investigative services.
• Direct the activities of supervised functions and supervise professional, paraprofessional, and support personnel.
• Interpret and implement policies related to operations.
• Conduct unit meetings and ensure continuity of programs, policies, procedures, and techniques.
• Maintain knowledge of programs and available services.
• Perform administrative supervisory tasks.
• Respond to telephone and written inquiries; assist workers during peak periods; maintain orderly workflow; and reassign workers as needed.
• Maintain records and handle complaints and disturbances.
• Attend meetings, conferences, workshops, training programs, and state or local hearings.
• Assist other units in the absence of a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager