CSEA Specialist I

Montgomery County • Oh 45420, OH

2d

About The Position

Under general supervision of a Job and Family Services Supervisor, Job and Family Services Manager, or higher-level administrator, the CSEA Specialist I performs duties required of a CSEA Enforcement or Legal Division caseworker, carries out child support casework functions, and serves as a first-contact customer resolution specialist. The employee performs the material and substantial duties of the classification more than 50% of the time.

The role includes customer service and case management in a call-center or other customer service/office environment. The specialist maintains child support case files and records, updates financial and court-ordered support information in the SETS computer system, manages alerts and reports, and handles referrals and inquiries. The position also involves preparing reports and notifications, reviewing payment issues, attending hearings and conferences, and coordinating with attorneys, law enforcement, and governmental agencies.

Requirements

• Bachelor's degree (B.A. or B.S.) in Social Services, Human Services, Liberal Arts, Business, or a closely related field; or an alternative qualification listed below.
• Alternatively, an associate's degree in one of the listed fields and three years of full-time experience as a CSEA Account Clerk I, in a comparable position with another Child Support Enforcement Agency, or performing qualifying eligibility, financial review or audit, claims processing, or compliance-monitoring duties.
• Alternatively, six years of full-time experience performing duties involving determining eligibility for programs or benefits, reviewing or auditing financial statements or documents, processing claims, or monitoring compliance with program, contractual, or regulatory requirements.

Responsibilities

• Perform requisite child support casework functions.
• Answer inbound customer calls and make outbound calls in a call-center or other customer service/office environment.
• Serve as a first-contact customer resolution specialist.
• Verify and update financial data in the CSEA computer system (SETS), including information related to court-ordered child, medical, or spousal support.
• Review and manage SETS alerts.
• Process incoming and outgoing mail.
• Make and accept referrals from child support areas and refer customers to other government or private agencies as appropriate.
• Perform functions associated with managing and working state and local reports.
• Assist individual walk-in customers.
• Develop and maintain complete and accurate child support case files.
• Prepare required reports; compute overpayments or underpayments; report findings and improper-payment amounts; and refer matters to the investigative-recovery unit.
• Prepare notification letters concerning suspension, addition, reduction, or termination of child support.
• Prepare documents to refer clients to another unit when necessary.
• Attend hearings and prepare summaries.
• Process corrections and answer routine inquiries.
• Make referrals to attorneys and cooperate with law enforcement, judicial, and governmental officials and agencies.
• Maintain investigative records, prepare reports on findings, and make recommendations.
• Attend conferences and training programs and assist fellow workers.
• Perform other duties as assigned and related duties as required.

What This Job Offers

• Job Type: Full-time