Training Specialist I

ConnectiveRx • Pittsburgh, PA

4d

About The Position

The Training Specialist I develops, delivers, and coordinates training programs for Operations employees. The role educates new and existing employees to help them perform their jobs effectively, while addressing technology advancements, research and development findings, and changes in the marketplace. The goal is to build personnel skills, promote efficiency, and support competitive advantage.

The position creates and maintains training materials and programs, evaluates training effectiveness and learning needs, and works with Operations, Program Managers, Quality, and teammates to support onboarding and professional development. Travel between ConnectiveRx office locations may be required up to 10% of the time. Training may sometimes occur outside standard office hours.

The posted salary range is USD $42,000 to $52,700 per year. The position offers the opportunity for a bonus or commissions, and employees can access medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with employer contributions where applicable. Exempt employees receive flexible paid time off, eight standard company holidays, and three floating holidays annually, subject to first-year proration and applicable policies.

Requirements

• 1–3 years of customer service operations training experience.
• Understands adult learning processes.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.
• Strong interpersonal, communication, public speaking, and facilitation skills.
• Proven skills in delivering training processes and feedback.
• Ability to work in a fast-paced, high-stress environment with a demanding time schedule.
• Schedule flexibility, as training may sometimes occur outside standard office hours.
• Strong project management skills and ability to supervise multiple projects.
• Contributes to a positive team spirit.
• Consistent attendance and punctuality, with work responsibilities covered when absent.
• Strong decision-making and problem-solving skills.
• May travel between ConnectiveRx office locations up to 10% of the time.

Nice To Haves

• BS/BA degree in Education or a related field, or related experience is preferred.

Responsibilities

• Develop, deliver, and maintain written materials, training classes, and workshops.
• Maintain a master training schedule covering new hires, nesting, recurrent training, and specialty training.
• Conduct training evaluations and needs assessments to ensure learner and business needs are met.
• Deliver soft-skills training, including grammar, business writing, and interpersonal communication.
• Coordinate with the Quality team to monitor trends and recommend learning needs.
• Work with Operations and Program Managers to implement onboarding for new and existing business.
• Collaborate with teammates to champion and implement professional development and leadership training programs.
• Coordinate and control activities and programs within designated areas of responsibility, following authorized company policies, procedures, budgets, and business ethics.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) plan, with employer contributions where applicable
• Flexible paid time off for exempt employees
• Eight standard company holidays annually
• Three floating holidays annually
• Opportunity for a bonus or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level