Specialist, Training I

BlueCross BlueShield of South Carolina•Nashville, TN

4d•Onsite

About The Position

Provides blended learning solutions and the use of innovative technology and tools to meet business goals. Responsible for training, developing and coaching activities in various areas. This includes the analysis, design, delivery, evaluation and maintenance required to manage the on-going execution of training programs and expected outcomes. This is a full-time position (40 hours per week) that is primarily onsite, with the potential for an occasional hybrid work schedule based on business needs. Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, with an 8-hour shift scheduled during normal business hours. Occasional overtime may be required to support operational needs. Employees may also be expected to travel between office locations as needed. BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.

Requirements

Bachelor's in a job related field
4 years job related work experience or Associate's and 2 years job related work experience
1 year training, insurance, and/or related work experience required.
Strong verbal and written communication and human relations skills.
Ability to develop strong research, planning and data gathering skills.
Ability to design and develop to create outputs in various methods.
Strong organizational skills necessary to schedule, prioritize, and complete work assignments.
Ability to become an SME for multiple lines of business and job functions.
Able to acquire an understanding of the complex technical environment of the organization.
Understand Adult learning principles and appropriate learning development methodologies.
Ability to deliver training classes to 1 to 50 plus individuals.
Dependable, responsible and has the ability to work independently with little to no management intervention.
Microsoft Office and standard classroom and office equipment. (PC skills are needed to support the development of training programs and materials).
Strong project management skills.
Ability to learn corporate and other required systems.
Ability to complete area required training certification programs within 1 year and/or ability to receive internal competency verification on area specific curriculum within 1 year (area specific).

Nice To Haves

Medicare J15 (A, B, HHH) experience
Familiar with Criterion-Referenced Instruction (CRI) and Instructional Module Design (IMD) principles and methodologies
Practical understanding of Lean tools and principles – Root Cause Analysis (RCA), Define, Measure, Analyze, Improve, Control (DMAIC), etc.
Working knowledge of or the ability to develop highly proficient personal computer skills (PC skills are needed to facilitate training activities and support training curriculum maintenance).
Strong time management and organizational skills.
Deep understanding of Medicare regulations and guidelines.

Responsibilities

Facilitates varying levels of technical and non-technical training for both new hire and existing staff and/or teams.
Effectively manages the training environment to ensure compliance to organizational policies while delivering new employee orientation, job-specific, company-specific, e-learning, and other training solutions.
Evaluates learner performance and effectiveness through the administration of varying testing methodologies.
Communicates effectively with the applicable customer and/or manager related to both learner and course progression towards meeting expected outcomes.
Conduct assessments to identify the performance, skills, knowledge and information required for a desired training program.
Design and develop training solutions and materials that meet the intended need and learning outcome(s) for each targeted audience.
Enhance and evaluate training effectiveness through the redesign and revision of existing training courses, curricula and materials in order to fill learning gaps identified through various feedback methods.
Demonstrate effective communication and collaboration to partner with Subject Matter Experts (SMEs), trainer peers and others to achieve high-quality instructional materials.
Provide support to training support areas to include processing work to maintain subject matter knowledge, attend Operations team and Workgroup meetings, partner with areas to identify performance gaps and proactively develop training plan objectives.
Maintain/Verify Training Systems access and other administrative functions