CSA Intensive Care Coordinator
About The Position
The Care Coordinator coordinates all services and supports identified in the youth’s Individual Care Plan (ICP) and is accountable to the Senior Care Coordinator and CSA Program Director. The role involves working with youth, families, collaterals, and service providers to assess needs, develop and maintain care plans, connect families with services, and provide advocacy and support. Services are delivered in the youth’s home or other settings, and the position includes after-hours support for urgent child or family crises. The role requires experience navigating child- and family-serving systems and advocating for family members involved with behavioral health systems. A valid Massachusetts driver’s license, reliable transportation, Massachusetts CANS certification, and evening and weekend availability are required. Travel is needed to provide services in different settings and attend agency meetings, events, and trainings. A $1-per-hour language differential is available for eligible languages: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish, or ASL. The position is benefit-eligible at 20 or more hours per week. Compensation is listed as $20.50–$24.25 per hour; final offers may vary based on job-related factors. Child & Family Services values diversity, equity, and an inclusive workplace.
Requirements
- Master’s-level or bachelor’s-level education.
- Experience navigating child- and family-serving systems.
- Experience advocating for family members involved with behavioral health systems.
- Valid Massachusetts driver’s license.
- Reliable transportation that meets the CFS Driver Policy.
- Certification in the Massachusetts CANS.
- Availability during evening and weekend hours.
- Ability to travel to provide services in different settings and attend agency meetings, events, and trainings.
- Awareness of personal attitudes, beliefs, biases, and assumptions about others.
- Knowledge of dimensions of diversity, including gender, race, and ethnicity.
- Recognition that people from different cultural groups may have different beliefs, practices, and perceptions of experiences.
- Cultural knowledge of populations served to address disparities in service delivery.
- Respectful and open attitudes toward people from different social and cultural backgrounds.
- Communication and interaction skills across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to help create an inclusive, equitable, and welcoming agency climate.
Responsibilities
- Conduct comprehensive, home-based assessments, including the CANS and other necessary tools.
- Identify appropriate members of the Child and Family Team (CPT) with the family.
- Develop and implement a youth- and family-centered Individual Care Plan (ICP) in collaboration with the family and collaterals.
- Develop a risk management and safety plan with the family and collaterals.
- Maintain regular contact with the family, youth when appropriate, and other relevant people in the youth’s life.
- Facilitate CPT meetings.
- Maintain face-to-face contact with the youth and family as determined by the youth, family, and CPT members.
- Identify and develop natural supports with the family.
- Assist families with navigating service systems.
- Provide family education, advocacy, and support.
- Help youth and families obtain available medical, educational, social, therapeutic, and other services, and monitor service delivery.
- Monitor, review, and update the ICP to reflect changing needs.
- Provide after-hours phone support for urgent child or family crises and arrange or provide after-hours home-visit support as needed.
- Communicate with ICP Team members and convene the team at least quarterly to review and revise the ICP.
- Coordinate services with state agencies, schools, primary care, and other providers as indicated in the ICP.
- Prepare required reports and service documentation, including authorizations, Individual Care Plans, and evaluation data.
- Perform other duties as required.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Employee wellness program
- Vacation accrual, with increases based on years of service
- 12 sick days per year
- 10 paid holidays per year
- 2 personal days per year
- Flexible spending accounts for medical expenses and dependent care
- 401(k) with employer matching
- Employer-paid life insurance
- Employer-paid long-term disability and AD&D insurance
- Supplemental/voluntary life, AD&D, accident, critical illness, and hospital indemnity insurance options
- Tuition reimbursement up to $1,500 per calendar year
- Professional licensure reimbursement for LICSW and LMHC
- 24-hour travel assistance
- Mileage reimbursement
- Discounted Healthtrax gym membership
- Employee appreciation events
- $1-per-hour language differential for eligible languages
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
