CSA II Child Support Agent

Bladen County•Elizabethtown, NC

3d•Onsite

About The Position

To perform paraprofessional work in the initiation and organization, and enforcement of child support orders in the Child Support Enforcement program. An employee in this class performs administrative, technical and special investigative duties, interviewing, and modification / enforcement of orders for the Enforcement Unit of the Child Support Division. Performs paralegal functions in the composition of orders for review by the child support attorney. Work is performed under general supervision and is evaluated on the basis of knowledge and demonstrated proficiencies, compliance with legal requirements and standards, and other performance criteria. (INTERNAL ONLY APPLICATION)

Requirements

Thorough knowledge of the methods, policies and procedures of the Department and County pertaining to specific duties of the Child Support Agent II.
Thorough knowledge of the child Support Enforcement Program and N.C. general statutes as applied to the program.
Thorough knowledge of the ACTS system and its technical, financial and other operations.
Considerable knowledge of court proceedings and investigative techniques.
Considerable knowledge of social work principles, techniques and practices and their application to casework problems.
Considerable knowledge of the forms, documents and manuals associated with child support programs.
Considerable knowledge of and skill in interviewing and interpersonal relationship development techniques.
General knowledge of the social and economic factors in the community and their effect on family interactions and related problems.
General knowledge of other programs administered through the County Social Services Department and other community human services agencies or volunteer organizations.
Knowledge of proper English usage, vocabulary, punctuation and spelling; has knowledge of basic mathematics.
Skilled in applying responsible attention to detail as necessary in preparing records and reports.
Ability to comprehend, interpret and apply regulations, procedures and related information.
Ability to conduct interviews and investigations in a timely and effective manner.
Ability to exercise considerable initiative and independent judgment in analyzing and applying standards to a variety of situations.
Ability to effectively express ideas in oral and written form and is able to explain rules, regulations and policies in terms understood by clients and the general public.
Ability to exercise considerable tact, courtesy, discretion, firmness and fairness in contact with program clients and the general public.
Ability to exercise considerable discretion in handling confidential files.
Ability to read and interpret various materials pertaining to the responsibilities of the job.
Ability to use computers for data and word processing and records management.
Ability to operate and maintain a variety of office equipment as necessary in the performance of daily activities.
Ability to read, and verify for completeness, financial / insurance records and various other documents pertaining to the responsibilities of the job.
Ability to learn and utilize new skills and information to improve job performance and efficiency.
Ability to work under stressful conditions as required.
Ability to react calmly and quickly in emergency situations.
Ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys.

Responsibilities

Establishes and processes new cases in accordance with federal / state policies, guidelines and timeframes.
Maintains enforcement caseload as assigned.
Maintains accurate and up-to-date client information on database and other records; takes necessary action and records changes when children are born, turn 18, move to another home, parents reconcile and/or other circumstances.
Reviews, researches and takes appropriate action on information received by the Department of Social Services regarding changes in case status, names, TANF grants and URPA balances.
Communicates with and coordinates case activity with the immediate supervisor, co-workers, judges, court personnel, attorneys, Clerk of Court, law enforcement personnel, clients and non-custodial parents.
Consults with appropriate personnel to determine actions to be taken in difficult cases.
Prepares court calendar notes; assists the IV-D attorney with cases.
Completes / processes all court calendars, scheduling of appointments / hearings / dispositions, court order adjustments, support order modifications, automated work-list items, automated show cause processing list, financial events and transactions, event transactions, etc.
Reviews referrals and case assignments for accuracy; identifies cases in delinquency status and determines appropriate action.
Prepares court summary of cases; assists in the preparation of cases for court; prepares clients for court appearances and testimony.
Takes in consideration clients’ needs and requests, county / state interests and priorities; advises attorneys to ensure considerations are addressed in court or through administrative processes.
Implements income withholding as appropriate.
Initiates show cause for contempt hearings as necessary.
Initiates revocation / reinstatement of occupations, business or wildlife licenses, suspension / blockage of driver’s licenses and vehicle registrations, denial of passports; issues notices to credit bureaus and intercepts tax refunds as appropriate.
Establishes property liens and insurance settlement liens.
Enforces medical insurance coverage for children.
Reviews financial records for accuracy; maintains payment history; negotiates payment plans and obligations with absent parents and/or their attorneys.
Monitors collections, receipts, postings and reconciling of accounts and subaccounts to ensure proper distribution to appropriate parties.
Assists clients in obtaining lost, forged or stolen checks issued for child support.
Testifies in court as necessary.
Composes and prepares court orders for filing; processes modifications to orders.
Identifies and processes cases for closure.
Gathers information for and prepares a variety of administrative, legal, financial and statistical forms, records and reports required by the County and/or other agencies.
Coordinates activities with those of other divisions, departments and outside agencies as appropriate.
Performs a variety of routine clerical duties in support of department activities, which preparing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, answering the telephone, greeting and assisting visitors / clients, etc.
Operates a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, postage machine, etc.; uses clerical and computer supplies.
Attends meetings, training, workshops, etc., as required to enhance job knowledge and skills.
Staffs emergency / disaster shelters as requested.
Performs related duties as required.