Child Support Agent

Forsyth County • Winston-Salem, NC

9d • Onsite

About The Position

The Forsyth County Department of Social Services is seeking to hire a highly energetic and motivated professional with great organizational and communication skills for its Child Support Services Program. This person will interact with custodial and non-custodial parents and other caretakers to establish and/or enforce Child Support payment agreements for the care of minor children. The position also involves frequent interaction with legal and judicial professionals, employers, county and state employees, as well as the general public. This position requires the daily use of the Automated Collection and Tracking System (ACTS), which is an online case management system. Proficient typing and data entry skills are a must.

Requirements

• Graduation from high school or GED and three years of experience in eligibility, investigative, judicial, legal work or other relevant experience.
• Proficient typing and data entry skills.
• Customer service skills.
• Written and verbal communication skills.
• Organization skills.
• Ability to research, comprehend, and apply policies and procedures.
• Ability to act in a professional manner.
• Computer literacy & ability to use office equipment.
• Ability to work quickly within deadlines.
• Ability to work as a team.
• Basic math skills.
• Ability to display professionalism.
• Valid driver's license is required to travel to and from the courthouse.

Nice To Haves

• Outstanding organizational and computer skills.
• Bilingual (English/Spanish) skills.

Responsibilities

• Enforcing civil orders, employment wage withholdings, interception of state and federal income taxes and other legal enforcement remedies.
• Giving testimony in court and verifying all information needed.
• Interviewing custodial and non-custodial parents and related sources, and to investigate cases.
• Organizing, analyzing, and summarizing case information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED