Child Support Enforcement Agent I

Cobb County Government • District Attorney, GA

5d • Onsite

About The Position

The purpose of this classification is to process applications and establish orders for financial and medical child support for the County as assigned. Incumbents in this class serve as intake agents, establish new case files, and complete initial documentation and provide support to more senior Agents who manage a caseload.

Requirements

• High school diploma or GED required, supplemented by vocational training in Child Support Enforcement required; supplemented by one year of experience in customer service, administrative or clerical work or related field.
• Must possess and maintain a valid Driver's License.

Nice To Haves

• Customer service in a professional setting

Responsibilities

• Processes new case files; reviews, registers, and processes applications or interstate petitions in compliance with local, state and federal requirements and timeframes; interviews applicants; gathers information to verify facts; locates absent parents; establishes parentage and enforceable support obligations; interprets and applies family support laws; recommends other child support enforcement activities to compel compliance; and ensures accuracy of case record.
• Provides customer service; receives and responds to clients seeking support services, schedules and conducts orientation for custodial parents; explains procedures for child support processing; and receives and resolves a variety of complaints concerning cases.
• Monitors case through to completion; obtains required documentation for the entry of financial and medical support orders as required; monitors DNA Testing; manages daily prompts, emails, and escalation reports; communicates with other state agencies to exchange information and perform required case action.
• Maintains and enters case files and documentation into departmental tracking systems; enters client information and data, support orders, account balance changes; performs arrears calculations; verifies accuracy and completeness of data and information; and prepares case documentation for court.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED