CS Loan Issuer/Title Support

PSECU•Harrisburg, PA

4d•Hybrid

About The Position

The CS Loan Issuer/Title Support position processes approved consumer loan applications and disburses funds, services consumer loans, and performs loan maintenance. The role reviews applications, member accounts, issuing data, and share and certificate information to ensure compliance with PSECU loan policy. It secures collateral, disburses checks, establishes auto loans for cleared AutoDrafts, prepares and reviews loan documents, and processes SCRA adjustments in compliance with federal laws and regulations. The position provides member support through inbound and outbound calls, emails, chats, outreach, and detailed counseling on complex issues. Additional duties include reviewing AutoDrafts, suspending open-end loans following annual account reviews, qualifying vehicles for market value, recasting payments, handling deceased member accounts, processing stop payments and indemnity agreements, and completing vehicle collateral exchanges. The role also assists with new loan product and software testing, supports other Credit Services areas, and secures checks, disclosures, and member information at close of business. As backup support for loan titles and related services, the position audits, researches, records, and resolves automobile title and lien issues; handles payments and disputes; and provides loan- and credit-related member services. This work involves coordination with external organizations, including the Pennsylvania Automotive Association, the Department of Transportation, and other financial institutions, to help ensure PSECU's security interests are perfected and loan policies and procedures are followed. The role also interacts with dealers and other agencies and performs other duties as assigned.

Requirements

High school education required.
Any equivalent combination of experience and education.

Responsibilities

Process approved loan applications and disburse funds for new consumer loans.
Service consumer loans and perform loan maintenance, including suspending open-end loans due to annual account reviews.
Review loan applications, member accounts, issuing data, and share and certificate information for compliance with PSECU loan policy.
Secure PSECU collateral, disburse checks for different types of loans, and establish auto loans for cleared AutoDrafts.
Prepare and review loan documents for accuracy and compliance, ensure loan setup is correct, and process SCRA adjustments.
Qualify vehicles for market value and review incoming AutoDrafts for acceptance.
Recast loan payments for correction purposes and handle deceased member accounts.
Issue stop payments on AutoDrafts, complete indemnity agreements for AutoCheck stop payments, and process vehicle collateral exchanges.
Answer member calls, emails, and chats; make outbound calls and send emails; conduct member outreach; and provide detailed counseling on complex issues.
Assist with testing new loan products and software and support other areas of Credit Services as needed.
Secure checks, disclosures, and member information at close of business each day.
Back up management and processing of loan titles and related services by auditing, researching, recording, and resolving automobile title and lien issues.
Handle payments and disputes related to titles and liens and provide member services related to loans and credit.
Coordinate with external entities, including the Pennsylvania Automotive Association, the Department of Transportation, and other financial institutions.
Order supplies, interact with dealers and other agencies, and perform other duties as assigned.