CS Loan Issuer/Title Support

Pennsylvania State Employees Credit Union•Harrisburg, PA

3d•Hybrid

About The Position

The CS Loan Issuer/Title Support position processes approved consumer loan applications and disburses funds, services consumer loans, and supports loan documentation, collateral, and title-related operations. The role includes reviewing loan applications and member accounts for compliance with PSECU loan policy; securing collateral; disbursing checks; establishing auto loans for cleared AutoDrafts; and preparing and reviewing loan documents for accuracy. It also processes SCRA adjustments in accordance with federal laws and regulations and performs loan maintenance, payment recasts, account reviews, and related member services. The position supports members by responding to calls, emails, and chats, conducting outreach, and providing counseling on complex issues. Additional work includes reviewing AutoDrafts, qualifying vehicles for market value, handling deceased member accounts and stop payments, completing indemnity agreements, coordinating vehicle collateral exchanges, interacting with dealers and other agencies, ordering supplies, and assisting with testing new loan products and software. The role also provides support to other Credit Services areas and secures checks, disclosures, and member information at the end of each business day. As backup, the position supports management and processing of loan titles and related services, including auditing, researching, recording, and resolving automobile title and lien issues; handling payments and disputes; and collaborating with external organizations such as the Pennsylvania Automotive Association, the Department of Transportation, and other financial institutions. These activities help ensure PSECU’s security interest is perfected and its loan policies and procedures are followed. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. The role has an onsite requirement of 20%, one day per week (Tuesdays). Other duties may be assigned.

Requirements

High school education required.
Any equivalent combination of experience and education.

Responsibilities

Process approved consumer loan applications and disburse funds for new loans.
Service consumer loans and suspend open-end loans following annual account reviews.
Qualify vehicles for market value and review incoming AutoDrafts for acceptance.
Recast loan payments for correction purposes and perform loan maintenance.
Handle deceased member accounts, issue stop payments on AutoDrafts, and complete indemnity agreements for AutoCheck stop payments.
Process vehicle collateral exchanges, order supplies, and interact with dealers and other agencies.
Review loan applications, member accounts, issuing data, and share and certificate information for compliance with PSECU loan policy.
Secure PSECU collateral, disburse checks for different loan types, and establish auto loans for cleared AutoDrafts.
Prepare and review loan documents for accuracy and compliance, ensure loan setup is correct, and process SCRA adjustments.
Answer member calls and emails, place outbound calls and emails, respond to chats, conduct member outreach, and provide counseling on complex issues.
Assist with testing new loan products and software and support other areas of Credit Services as needed.
Secure checks, disclosures, and member information at the close of each business day.
As backup, audit, research, record, and resolve automobile title and lien issues; handle related payments and disputes; and provide loan and credit-related member services.
Collaborate with external entities, including the Pennsylvania Automotive Association, the Department of Transportation, and other financial institutions, to support perfection of PSECU’s security interest and compliance with loan policies and procedures.
Perform other duties as assigned.