Cross Connection Administrator

American Water • Huntington, WV

2d

About The Position

The Cross Connection Administrator executes the administrative aspects of the state cross connection control program to help ensure compliance with environmental regulations relating to cross connections and backflow prevention. The role provides day-to-day administrative support, serves as a first point of contact for customers and staff, helps coordinate local program enforcement, maintains program records, and responds to data requests and prepares reports.

The position requires a high school diploma. An associate’s degree in science, business administration or management, or a related field is preferred, as is 0–2 years of experience in operations, administration, and/or customer service. Local and occasional regional travel may be required. The employee must hold a valid driver’s license, pass a motor vehicle background check, and be able to become State Certified in Backflow testing within one year.

Requirements

• High school diploma.
• Valid driver’s license and ability to pass a motor vehicle background check.
• Ability to become State Certified in Backflow testing within one year.
• Demonstrated organizational and administrative skills.
• Good business acumen and judgment.
• Good quantitative and analytical skills, with attention to detail.
• Good verbal and written communication skills, including report writing, listening, plan reading and creating, and presentation.
• Strong interpersonal skills, including tact and diplomacy, persuasion, team building, cooperation, leadership, and ability to motivate others.
• In-depth knowledge of Microsoft Office applications, including Word, Excel, Access, and PowerPoint, and email management systems such as MS Outlook.

Nice To Haves

• Knowledge of water or other utility operations.
• Knowledge of systems such as SAP.
• Associate’s degree in science, business administration or management, or a related degree.
• 0–2 years’ experience in operations, administrative work, and/or customer service.

Responsibilities

• Provide day-to-day administrative support, including composing correspondence, researching accounts, answering customer phone calls, and performing data entry.
• Serve as the first point of contact for customers, network staff, and cross connect staff.
• Assist in coordinating local enforcement of the cross connection control program to help ensure compliance with regulations, company tariffs, and the American Water cross connection procedure.
• Maintain records and files of backflow device test reports, surveys, and inspection reports.
• Respond to data requests and prepare reports.

Benefits

• Competitive salary and health benefits package.
• Opportunities to develop, grow, and evolve your career.
• Benefits packages focus on health and wellness, emotional well-being, and savings for current and future goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED