Connection Specialist

Patient Engagement Advisors • Gloversville, NY

8d • $20 - $22 • Hybrid

About The Position

Patient Engagement Advisors (PEA) is hiring a Connection Specialist to work with the care team at Nathan Littauer Hospital in Gloversville, New York. The role helps patients understand their discharge plans and access medications, follow-up appointments, nutrition, transportation, and assistance programs. Patient contact takes place face-to-face at the bedside, by phone, and remotely. The specialist also coordinates secure delivery of medications, nutrition kits, and other care items within the hospital, to patients’ homes, or to another hand-off location.

This is a hybrid, full-time, non-exempt position with a stated schedule of Monday through Friday, 8:00 AM to 4:30 PM. Occasional evenings, weekends, holidays, and inclement-weather shifts may be required. PEA sets the rotation between remote and onsite work according to business needs, and the specialist may be asked to support onsite operations on remote days. The posted pay range is $19.85–$21.85 per hour, with final pay depending on relevant experience, skills, and qualifications. The position is eligible for overtime.

Onsite work involves frequent standing and walking throughout the hospital, including stairs, for 8–10 hours per day, and possible exposure to communicable diseases. Remote work involves sitting for 8–10 hours per day, phone calls, and data entry, with reliable internet through a private, password-protected network and a private workspace that protects patient information. Deliveries are made on foot, by internal hospital transport, courier, or other non-driving means. Driving is not required, though it may occasionally be requested depending on operational needs. Required vaccinations apply unless an exemption or reasonable accommodation is approved. Reasonable accommodations are available for qualified individuals with disabilities.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• At least 6 months of healthcare experience in a role such as Pharmacy Technician, Medical Assistant, Patient Care Technician, Patient Care Coordinator, Clinic Front Desk Associate, Nursing Assistant, or a related role; an associate or bachelor’s degree may be considered in place of healthcare experience.
• Customer service experience in a patient-facing or healthcare setting.
• Experience documenting in an electronic health record (EHR) or similar system.
• Intermediate computer skills, including web-based tools, point-of-sale, pharmacy and clinical/EMR systems, and iPad applications.
• Strong communication and interpersonal skills.
• Ability to manage multiple patients and systems accurately in a fast-paced setting.
• Ability to work the stated Monday–Friday schedule and, as business needs require, occasional evenings, weekends, holidays, and inclement-weather shifts.
• For remote work, reliable internet through a private, password-protected network and a private, secure workspace where others cannot see or hear patient information.
• Compliance with required vaccinations, unless an exemption or reasonable accommodation is approved.

Nice To Haves

• Retail or clinical pharmacy experience.
• Remote patient support or healthcare call center experience.
• Clinic or physician office experience.

Responsibilities

• Meet with patients during and after their hospital stay, explain PEA services, and obtain their permission to be served.
• Offer services based on patient needs, including scheduled appointments, transportation, nutrition, medications, and products.
• Educate patients on discharge requirements, including medications, follow-up care, nutrition, and assistance programs.
• Collect and document social determinants of health information in the Patient Navigation System (PNS) and other applications.
• Use coupons, vouchers, discount cards, and community partnerships to lower patients’ costs.
• Join hospital rounds and huddles, in person or virtually, as part of the clinical care team.
• Follow up by phone with patients who were missed during their hospital stay.
• Collect payments according to PEA policy.
• Meet daily productivity and KPI goals set by site and PEA leadership.
• Securely deliver prescriptions, nutrition kits, and medical supplies accurately and on time.
• Handle and store medications and supplies properly, and obtain a signature at hand-off.
• Work with prescribers and pharmacists to make medications affordable and deliver them according to standard procedures.
• Protect patient health information (PHI) and follow PEA and hospital privacy and security policies, onsite and remote.
• Complete required PEA and health system training.
• Perform other related duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Flexible spending account (FSA)
• Paid time off, including New York State Paid Sick Leave, Paid Prenatal Leave, and Paid Family Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED