Connection Center Lending Specialist

Vibe Credit Union•Novi, MI

20h

About The Position

The Connection Center Lending Specialist provides personalized lending support to Vibe members through the Connection Center. The role guides members from their initial conversation through loan disbursement, explaining consumer and home equity lending options, answering questions, offering financial guidance, and identifying solutions suited to individual needs. The specialist combines lending knowledge, exceptional service, and a consultative sales approach to help members feel informed and confident in their financial decisions. The position also supports member relationships by resolving account concerns, recommending relevant products and services, determining prospective-member eligibility, and opening new accounts. It requires maintaining accurate documentation, following lending and verification procedures, and complying with applicable BSA requirements.

Requirements

High school diploma or equivalent.
One to three years of related experience.
Sales experience.
Thorough knowledge of member services, financial products, and lending solutions.
Excellent phone and verbal communication skills.
Strong customer service and relationship-building abilities.
Consultative sales mindset and ability to uncover member needs and recommend appropriate solutions.
Ability to multitask and manage multiple member needs in a fast-paced environment.
Ability to work under pressure while maintaining accuracy and professionalism.
Ability to communicate clearly and effectively with members.
Strong attention to detail and follow-through.

Responsibilities

Provide friendly, professional, and knowledgeable service to members over the phone.
Listen to members’ financial needs and recommend solutions that support their goals.
Answer questions, research account concerns, and resolve disputes accurately and efficiently.
Build trusted relationships and deliver the Vibe experience during member interactions.
Interview members and potential members and educate them about Vibe consumer lending options.
Process consumer loans from application through disbursement, including gathering financial information, completing applications, reviewing credit reports, and verifying income, employment, and financial obligations.
Support HELOC applications from origination through disbursement.
Explain loan products and credit considerations and help members identify options suited to their needs.
Provide credit counseling and guidance to support informed financial decisions.
Maintain comprehensive knowledge of Vibe products and services.
Identify opportunities to recommend additional products and services that provide value to members.
Work toward established sales and service goals while prioritizing member needs.
Determine membership eligibility for prospective members interested in Vibe lending solutions.
Open new accounts and deepen member relationships with Vibe.
Maintain accurate records and documentation throughout the lending process.
Follow Vibe lending policies, procedures, and member verification requirements.
Maintain knowledge of regulations and internal policies related to BSA and complete required annual training.
Perform additional responsibilities and projects as needed.