CRM Systems & Reporting Manager

International African American Museum•Charleston, SC

1d•$62,500 - $72,000

About The Position

The Customer Relationship Management (CRM) Systems & Reporting Manager supports the International African American Museum’s (IAAM’s) fundraising, membership, marketing, visitor engagement, and organizational reporting needs. The CRM Systems & Reporting Manager is responsible for maintaining the accuracy, integrity, and effective use of IAAM’s constituent relationship management system, with a primary focus on Blackbaud Altru. This position plays a critical role in helping IAAM manage donor, member, visitor, and constituent data; create accurate reports; build targeted lists; support digital communications; and strengthen data-informed decision-making across the organization. This manager is proficient in Altru, skilled in report creation and list management, comfortable working across departments, and motivated by the opportunity to help a mission-driven cultural institution deepen relationships with its donors, members, visitors, and community. The CRM Systems & Reporting Manager is a self-starter who takes initiative, identifies needs, and moves projects forward with care and accountability. They are service-minded, with a strong commitment to data accuracy and organizational support.

Requirements

Minimum of 3 years of relevant experience in database management, CRM administration, fundraising operations, sales operations, business development operations, lead generation operations, or a related field.
Proficiency in Blackbaud Altru is required.
Exemplary report-making, query-building, list management, segmentation, and data export skills are required.
Experience with Blackbaud Luminate or an equivalent digital mass mailing, email marketing, or digital fundraising platform is required.
Strong understanding of data hygiene, constituent records, gift or transaction records, campaign tracking, and reporting accuracy.
Strong Microsoft Office skills, especially Excel or comparable spreadsheet tools.
Excellent attention to detail and commitment to accuracy.
Ability to manage multiple priorities, meet deadlines, and respond to requests in a timely and professional manner.
Strong written and verbal communication skills.
Ability to explain data, reports, and system needs clearly to colleagues who may not have technical database experience.
Ability to work independently and collaboratively in a fast-paced, mission-driven environment.

Nice To Haves

Experience supporting CRM systems for fundraising, sales management, business development, or business lead generation organizations.
Experience creating dashboards, visual reports, or data visualizations.
Experience with nonprofit fundraising operations, donor stewardship, membership programs, ticketing data, digital fundraising platforms, or museum/cultural institution operations.
Experience supporting executive, board, campaign, fundraising, or membership reports.
Interest in IAAM’s mission and the African American journey, history, culture, and impact.

Responsibilities

Manage the daily use, maintenance, and integrity of Blackbaud Altru, including constituent records, donor records, gift records, membership records, transaction records, and engagement data.
Create accurate and timely reports for fundraising, membership, marketing, communications, executive leadership, board reporting, campaign analysis, donor stewardship, and operational planning.
Build and manage targeted lists for fundraising appeals, donor communications, membership campaigns, event invitations, newsletters, stewardship outreach, and other organizational communications.
Maintain strong data hygiene practices, including duplicate management, data cleanup, coding consistency, naming conventions, field standardization, and regular database audits.
Support staff with Altru-related questions, troubleshooting, reporting requests, list pulls, data exports, and general database use.
Develop and document database procedures, data entry standards, reporting processes, and list management practices.
Support data workflows connected to Blackbaud Luminate or an equivalent digital mass mailing, email marketing, or digital fundraising platform.
Coordinate with development, membership, marketing, communications, finance, visitor services, and leadership staff to ensure data is accurate, accessible, and useful.
Support data imports, exports, segmentation, and campaign reporting.
Assist with tracking trends in giving, membership, engagement, attendance, campaign performance, and other key organizational metrics.
Support dashboard creation, visual reporting, and data visualization projects as needed.
Maintain confidentiality and discretion when working with donor, member, visitor, employee, and organizational information.
Provide excellent internal customer service to colleagues who rely on accurate data, reports, and lists.
Support museum operations and assist other departments when needed.
Adheres to company policies and procedures, standards and practices, regulatory compliance, and company directives including dress code and attendance