CRM Business Systems Analyst

Leidos•Washington, DC

19h•$59,150 - $106,925•Hybrid

About The Position

Leidos seeks a CRM Business Systems Analyst to support the Digital Solution, Inc. program. The selected candidate will have the ability to assist customers with Customer Relationship Management (CRM) technical support issues as well as consulting with customers on their business processes and the relevant CRM software usage to meet those business process requirements. Onsite/In-office software consulting and software support with occasional remote customer support in a demanding Capitol Hill environment. The ability to communicate effectively with VIP customers is a plus. This role is hybrid with at least 3 days a week on site, sometimes more depending on client needs. It will be on site 5 days a week during the election transition period (November – March).

Requirements

Bachelor’s degree in related field with two plus (2+) years of relevant experience, may consider more years of experience in lieu of degree.
Ability to learn proprietary CRM software.
Basic knowledge of HTML and troubleshooting skills.
Ability to clearly/concisely/effectively communicate in writing or in verbal exchange with varying audiences.
Ability to effectively synthesize clear explanations of complex technical or business process to audiences with varying levels of background and expertise.
Two plus (2+) years of relevant experience with MS Office products
U.S Citizenship and be able to obtain and maintain Public Trust Security Clearance

Nice To Haves

Familiarity with CRM software similar to Salesforce or Microsoft Dynamics and associated business process.
Advanced knowledge with MS Excel
Familiarity with XML tags and parameter files
Microsoft server 2016/2019 knowledge and experience
Experience with Oracle/SQL
One (1+) years of experience working in a Senator or Congressman’s office using IQ (Intranet Quorum)
Experience with Technical Support ticket tracking

Responsibilities

Provide consultation to help customers develop and modify system configurations for leveraging Customer Relationship Management (CRM) information systems (IQ) to achieve mission outcomes.
Guide customers in formulating new sound business and related technical processes as well as analyzing/optimizing current processes.
Coordination with customer business process owners and various technology teams to ascertain/develop technical requirements and user acceptance testing relating to CRM system functions including but not limited to new data acquisition and system VIP output.
Ability to multi-task while supporting VIP clients.
Provide daily support for Intranet Quorum (IQ) product to customers.
Provide weekly reports and open tickets for each support or consulting request from customers.
Train Intranet Quorum (IQ) product to new customers as they turnover in customer offices.