CRM/ERP Business Analyst

GURUS Solutions • Montreal, QC

1d • Hybrid

About The Position

As a Junior Business Analyst, you are the strategic bridge between our clients' operational realities and cloud technology. Possessing a strong client-facing mindset, you love engaging with people, driving conversations, and guiding teams through business process improvements and system changes with empathy, clarity, and simplified communication. We seek a self-starter who is naturally curious—someone who constantly strives to understand the "why" behind a business workflow to uncover optimization opportunities, rather than just executing on the "what." You are highly coachable, welcome constructive feedback as a tool for personal growth, and thrive as an active team player in a collaborative environment.

Requirements

• 1 to 3 years of experience in business analysis or software implementations within the SaaS ecosystem (ERP, CRM, HRIS, or related solutions).
• Proven client-facing background with a natural ability to analyze, document, and improve business processes.
• Flawless verbal and written communication skills in both French and English (essential for handling our bilingual North American client base).
• University degree in Business Administration (Operations Management, MIS), Information Technology, or a related field.

Nice To Haves

• Foundational knowledge of corporate accounting: General understanding of standard financial workflows (General Ledger / GL, Accounts Payable / AP, Accounts Receivable / AR).
• Direct exposure to NetSuite or other mainstream cloud systems (Salesforce, Odoo, Sage, Dynamics).
• Experience drafting process workflows using mapping tools (Lucidchart, Visio).

Responsibilities

• Lead and facilitate discovery workshops to gather comprehensive client requirements and map current (As-Is) business processes.
• Analyze client operational workflows, identify systemic inefficiencies, and design optimized (To-Be) processes aligned with industry best practices.
• Translate improved and validated workflows into functional system designs and configurations within the NetSuite platform.
• Prepare and guide clients through User Acceptance Testing (UAT) scripts to ensure the optimized operational logic flows perfectly.
• Play an active role during high-stakes deployment phases (Go-Live) to ensure a smooth operational transition.
• Conduct engaging training sessions for client Subject Matter Experts (SMEs) and end-users, creating clear documentation to solidify the new workflows.
• Provide proactive functional support and hypercare to clients during the operational stabilization phase immediately following deployment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level