CRM Salesforce Developer

University of British Columbia•Vancouver, BC

1d•CA$8,305 - CA$12,952•Onsite

About The Position

The CRM Salesforce Developer designs computer application solutions for existing complex or campus-wide computer systems. The CRM Salesforce Developer will perform hands-on technical implementation, with a focus on delivering functional solutions on the Salesforce.com platform. The Salesforce Developer will take a lead role in the design, implementation, deployment and documentation of projects that leverage the Salesforce.com toolset. The position takes an active, participatory role in ensuring the reliability and high availability of UBC mission-critical 7x24 systems including application monitoring, tier 2 support, problem analysis and resolution, and ensuring services meet or exceed customer service levels at all times.

Requirements

Undergraduate degree in a relevant discipline.
In-depth knowledge of applications and the business requirements supporting them.
Minimum of five years of related experience, or the equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Nice To Haves

Experience in developing with Lightning Web ComponentLWC, Aura Component and Apex according to SalesForce standards.
Experience with Salesforce Canvas and Chatter.
Salesforce Certified Force.com Developer is preferred.
Strong understanding of the Salesforce.com platform, including its limitations, tools, features, approaches and security requirements.
Proficiency in related web technologies HTML/CSS, Javascript
Strong understanding of the ALM and CI process using GIT, branching, merging, deployments, etc.
Advanced skills in managing the source code control; execute tests; deploy packages.
Strong competency in investigating inter-system issues using logs, database and network monitoring.
Good communication and quality driven documentation practices code comments, design documents, etc.
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Strong organizational and time management skills with the ability to juggle multiple projects and priorities.
Strong collaborative skills and experience working in cross-functional teams.
Collaboration - Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes the strengths of team members to achieve optimal performance.
Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem-solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions and solicits multiple sources of advice prior to taking action when appropriate.
Problem Solving - Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.
Accountability - Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.
Business Process Knowledge - Maps full business processes and designs operational process flow. Facilitates group input and drafts proposals for process improvements. Identifies resource implications. Implements process improvement recommendations within the context of overall business processes.
Information Systems Knowledge - Resolves escalated problems of technical support. Identifies root causes. Sets up and integrates new and enhanced information systems. Identifies customer needs and determines the appropriate approach to apply and ensure resolution. Solicits the input of appropriate technical experts and managers as required.

Responsibilities

Works on all aspects of the Salesforce ecosystem: admin (permissions, flows, reports, etc), coding (SQL, JavaScript, Lightning Web Component(LWC), Aura Component, Apex, SOQL, etc), integration (3rd Party tools like DemandTools, MuleSoft, etc) and deployment (Jira, Stash, Bamboo, Changesets, Data Loader, etc).
Analyzes functional requirements, system features, integration requirements, security requirements, and scalability and performance requirements to develop best practices in Salesforce usage.
Selects and implements new Salesforce related technology solutions.
Works with architects, other programmer analysts, and vendors to provide input into both the application and technical architecture as they relate to the student information systems.
Creates integration and development plans that provide scope and timeline for Development.
Maintains proper documentation of processes, policies, application configurations, and continual modifications.
Participates in Sprint, Design review, Scrum, and Cycle debrief sessions using Agile, Scrum, and other short order development methodologies.
Develops and maintains Lightning Web Component(LWC), Aura Component, Apex, and Integration tools to other third-party solutions.
Participates in cross-functional teams that address strategic business issues involving but not limited to Customer Relationship Management (CRM), Marketing, Finance, and Recruitment Operations.
Manages the technical aspects of Salesforce.com CRM application, including the Hub (social intranet), custom integrations, and applications.
Collaborates with team members to identify, analyze, recommend and implement appropriate system enhancements that will improve business processes and productivity.
Identifies usage and data problems and crafts technical / communication plans to remedy.
Leads and mentors Junior Developers through code reviews and advising on best practices.
Designs, develops, and programs custom software defines detailed application specifications, standards, and diagrams, and develops coding logic flowcharts.
Develops overall systems design, researches and evaluates vendor supplied applications, provides customize or develop recommendations, and implements accordingly.
Analyzes and reviews existing or proposed system features and integration, security, scalability, and performance requirements with clients, business analysts, and team members.
Manages small to medium-sized projects and related budgets.
Packages in-house developed applications for production or integrates vendor-supplied applications.
Provides technical expertise, training, and consultation to other staff.
Develops or modifies software application design and specific modules.
Conducts testing of new or customized application modules to ensure the application meets specifications.
Documents functions and changes to new or modified modules, tests activities/results, error handling, and backup/recovery procedures.
Provides ongoing maintenance and operational support for applications.
Supports software development lifecycle and applies and follows appropriate programming/development methodologies and best practices.
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
Performs other related duties as required.