CRM Product Manager

Adobe•San Jose, CA

38d

About The Position

A business Product Manager to lead the development and optimization of our sales capabilities. This role will work from within the Sales business to define the product roadmap and business requirements for a set of key sales capabilities, and will partner heavily with IT bring these capabilities to life. Successful candidates will have deep expertise in either Microsoft Dynamics or Gainsight, as well as experience defining capability roadmaps and business requirements for Go-To-Market functions.

Requirements

7+ years of experience as a Product Manager or Business Product Owner within a Go-To-Market Business function at a SaaS company
Deep expertise with either Microsoft Dynamics CRM or Gainsight is required
Broad and practical knowledge of business architecture frameworks, methodologies, and tools, including capability mapping, value streams, operating models, and process documentation standards.
Proven ability to infuse AI and automation into capability build, bringing to bear new technologies to improve efficiency, accuracy, and scalability.
Outstanding interpersonal and communication skills, with the ability to build trust, influence collaborators, and foster alignment at all levels of the enterprise.

Responsibilities

Architect the future state sales capabilities to drive scale, compliance and agility
Serve as the expert for your product and advisor for the business as we transform sales processes and capabilities
Define and the product roadmap for sales-related capabilities, aligned with company goals and sales strategy
Partner closely with the Sales business to find opportunities and translate business needs into capabilities and business requirements
Gather, document, and prioritize business requirements, including writing clear and actionable business requirements documents (BRDs) and user stories
Partner closely with IT to drive end-to-end product lifecycle from discovery through delivery, launch, and iteration
Act as the voice of the business and end-users, balancing collaborator needs with technical feasibility