Church Communication CRM Product Manager

The Church of Jesus Christ of Latter-day Saints • Salt Lake City, UT

2h • Hybrid

About The Position

The Salesforce Customer Relationship Manager (CRM) – Principal Salesforce Administrator for the Church Communication Department, to support the stability, continuity, and effective use of the global Salesforce CRM. This role is responsible for managing system enhancements, overseeing integrations and system improvements, global workforce training, and maintaining data quality and governance. The purpose of this position is to strengthen the Church’s relationships with government, interfaith, media, legal, and other opinion leaders by leading the vision, strategy, development, adoption, and continuous improvement of the Church’s Relationship Management (CRM) platform. The platform supports institutional relationship management, preserves organizational knowledge, strengthens continuity across leadership transitions, and enables effective follow-up and engagement with key external audiences worldwide.

Requirements

• Salesforce CRM experience
• Principal Salesforce Administrator experience
• Experience managing system enhancements
• Experience overseeing integrations and system improvements
• Experience with global workforce training
• Experience maintaining data quality and governance
• Experience leading vision, strategy, development, adoption, and continuous improvement of a CRM platform
• Ability to strengthen relationships with government, interfaith, media, legal, and other opinion leaders
• Ability to preserve organizational knowledge
• Ability to strengthen continuity across leadership transitions
• Ability to enable effective follow-up and engagement with key external audiences worldwide
• Must be a member of the Church and worthy of a temple recommend

Nice To Haves

• Applicant should be available to start before the end of July 2026

Responsibilities

• Managing system enhancements
• Overseeing integrations and system improvements
• Global workforce training
• Maintaining data quality and governance
• Leading the vision, strategy, development, adoption, and continuous improvement of the Church’s Relationship Management (CRM) platform

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed