CRM Product Manager

Adobe•San Jose, CA

About The Position

The Opportunity: A business Product Manager to lead the development and optimization of our sales capabilities. This role will work from within the Sales business to define the product roadmap and business requirements for a set of key sales capabilities, and will partner heavily with IT bring these capabilities to life. Successful candidates will have deep expertise in either Microsoft Dynamics or Gainsight, as well as experience defining capability roadmaps and business requirements for Go-To-Market functions. What You Will Do: Architect the future state sales capabilities to drive scale, compliance and agility Serve as the expert for your product and advisor for the business as we transform sales processes and capabilities Define and the product roadmap for sales-related capabilities, aligned with company goals and sales strategy Partner closely with the Sales business to find opportunities and translate business needs into capabilities and business requirements Gather, document, and prioritize business requirements, including writing clear and actionable business requirements documents (BRDs) and user stories Partner closely with IT to drive end-to-end product lifecycle from discovery through delivery, launch, and iteration Act as the voice of the business and end-users, balancing collaborator needs with technical feasibility About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $106,100 -- $220,650 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $152,400 - $220,650 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. There's more than meets the eye when it comes to Adobe. Take the quiz and see how well you know us! Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Requirements

7+ years of experience as a Product Manager or Business Product Owner within a Go-To-Market Business function at a SaaS company
Deep expertise with either Microsoft Dynamics CRM or Gainsight is required
Broad and practical knowledge of business architecture frameworks, methodologies, and tools, including capability mapping, value streams, operating models, and process documentation standards.
Proven ability to infuse AI and automation into capability build, bringing to bear new technologies to improve efficiency, accuracy, and scalability.
Outstanding interpersonal and communication skills, with the ability to build trust, influence collaborators, and foster alignment at all levels of the enterprise.

Responsibilities

Architect the future state sales capabilities to drive scale, compliance and agility
Serve as the expert for your product and advisor for the business as we transform sales processes and capabilities
Define and the product roadmap for sales-related capabilities, aligned with company goals and sales strategy
Partner closely with the Sales business to find opportunities and translate business needs into capabilities and business requirements
Gather, document, and prioritize business requirements, including writing clear and actionable business requirements documents (BRDs) and user stories
Partner closely with IT to drive end-to-end product lifecycle from discovery through delivery, launch, and iteration
Act as the voice of the business and end-users, balancing collaborator needs with technical feasibility