CRM Operations Support Coordinator, Admissions Office

University of Delaware • Newark, DE

7h

About The Position

The CRM Operations Support Coordinator supports the day-to-day operation and effective use of the University of Delaware Admissions Office’s Slate CRM system. Reporting to the Assistant Director, the role assists with implementing CRM processes, workflows, and communications that support unit goals and objectives. The position works collaboratively with Undergraduate Admissions staff and campus partners to support student recruitment, outreach, admissions, and enrollment activities through the effective execution and maintenance of the University’s CRM tools.

Requirements

• High school degree or GED and four years of related experience, or an equivalent combination of education and experience.
• Experience in software development, processing, or related fields.
• Experience with Customer Relationship Management (CRM) software.
• Effective writing, editing, oral communication, project management, and organizational skills.
• Ability to work in a fast-paced environment and meet aggressive deadlines.
• Familiarity with HTML, Microsoft Office, and presentation and content management tools such as Adobe and PowerPoint.
• Ability to present effectively to small and large groups.
• Effective interpersonal skills and ability to work effectively with a wide range of constituencies in a diverse community.
• Knowledge of student recruitment, retention issues, and admissions standards.
• Ability to multitask, work independently, and work as a team member to achieve common goals.
• Ability to exercise sound judgment independently.
• Valid driver’s license and regular access to private, reliable transportation.

Nice To Haves

• Experience in a college admissions office.

Responsibilities

• Support implementation of business processes, training, and operational workflows in Slate to assist admissions and recruitment processes and promote efficiency.
• Assist with system troubleshooting and routine maintenance, including user access updates, forms, events, rules, fields, and portals.
• Coordinate and execute annual and ongoing application-management updates, including workflows, decision letters, populations, queries, reports, and electronic communications, under the Assistant Director’s direction.
• Maintain and update end-user training materials and documentation for admissions staff and campus partners, and provide training support as needed.
• Review first-year and transfer applications for undergraduate admission in accordance with established policies and procedures.
• Participate in presentations and outreach efforts for prospective and admitted students, and support ongoing communication throughout the admissions process.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED