CRM Delivery Manager, Salesforce

Vibrant Emotional Health

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About The Position

Vibrant Emotional Health’s groundbreaking solutions have delivered high-quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The Delivery Manager ensures smooth, predictable, iterative delivery across Salesforce initiatives while also gathering requirements, documenting processes, and writing user stories. The role integrates Agile delivery leadership with hands-on business analysis to support multi-org Salesforce programs, technical debt management, and cross-functional alignment.

Requirements

• Agile Delivery & Scrum Facilitation
• Business Analysis & Requirements Gathering
• Process Mapping & System Thinking
• Jira Administration & Workflow Governance
• Communication
• Technical Aptitude with Salesforce & Integrated Platforms
• Bachelor’s degree in Business, Economics, Data Analytics, or related field (experience may be considered in lieu of a degree).
• 5+ years of experience in Delivery Management, Agile PM, or hybrid roles
• Salesforce experience required; Salesforce Admin or BA certification preferred
• Jira workflow and reporting experience strongly preferred
• Experience supporting multi-org Salesforce environments and integrations
• Familiarity with contact center technologies, data governance, and enterprise delivery frameworks

Responsibilities

• Assist in stakeholder interviews and workshops to gather requirements
• Produce process maps, workflow documentation, and system impact analyses
• Assist in user stories creation with clear acceptance criteria and definitions of ready
• Assist in sprint ceremonies (planning, refinement, standups, reviews, retros)
• Manage backlog prioritization and technical debt across sprints
• Coordinate with Product, Engineering, QA, Data, Telephony, and vendors
• Lead RCA (root cause analysis) efforts and maintain preventive improvement logs
• Ensure Jira governance, workflow consistency, automation, and reporting
• Support UAT planning and execution
• Drive continuous improvement and Agile maturity across teams

Benefits

• medical
• dental
• vision
• supplemental income insurance
• employer paid disability insurance
• employer paid life insurance
• pre-tax FSA for medical and dependent care
• 401K available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level