CRM Business Analyst

New Energy Equity • Annapolis, MD

1d • Remote

About The Position

Energy Support Services (ESS) is a solar operations and maintenance company managing approximately 946 MW across 447 systems in nine states. ESS is a subsidiary of New Energy Equity, part of the ALLETE family of companies. The CRM Business Analyst owns day-to-day administration of the platforms that run ESS's field operations: Drive FSM (our Salesforce-based field service CRM), SolarGrade (work order management), and Raptor Maps (solar asset performance monitoring). The role is responsible for platform configuration, reporting, user training, platform-level data integrity, and supporting the evaluation and rollout of new operational technology. This is an operations role, not a corporate IT role. Corporate IT functions — endpoints, identity, network, and information security — remain with ALLETE Corporate Technology Services.

Requirements

• 3+ years of Salesforce administration experience
• Salesforce Administrator certification (ADM-201 or current equivalent)
• Demonstrated experience building flows, validation rules, reports, and dashboards
• Experience administering at least one additional business platform (CMMS, field service, asset monitoring, SharePoint, or similar)
• Strong documentation discipline and change management habits
• Ability to work independently in a remote environment

Nice To Haves

• Lightning Web Components experience
• Hands-on experience with a field service or CMMS platform (Drive FSM, ServiceMax, IFS, or similar)
• Raptor Maps or similar solar asset performance monitoring platform experience
• Platform App Builder certification
• SharePoint Online administration experience, with a focus on building and maintaining SharePoint Pages and Lists
• Experience in utilities, renewable energy, O&M, construction, or field services

Responsibilities

• Own day-to-day administration of Drive FSM (Salesforce): user and license management, permission sets, profiles, page layouts, flows, validation rules, and ongoing configuration
• Administer SolarGrade: user access, template configuration, integration efforts, and platform support
• Administer Raptor Maps: user access, site and asset configuration, and data hygiene
• Support SharePoint administration: site structure, permissions, document libraries
• Maintain change logs, release notes, and configuration documentation across owned platforms
• Build and maintain operational reports and dashboards
• Support recurring client, regional, ROC, and leadership reporting cadences
• Ensure reporting outputs are reproducible, documented, and transferable
• Lead data integrity initiatives within owned platforms: field standardization, deduplication, audit trails
• Train users on new features, workflow changes, and platform best practices
• Maintain user guides and how-to documentation for each platform
• Support Leadership in evaluating, piloting, and rollout of new operational technology
• Identify opportunities to reduce manual work through configuration, automation, and process improvement
• Coordinate with NEE IT where platforms intersect with corporate infrastructure, security, or identity management

Benefits

• Retirement Benefits
• Medical
• Dental & Vision
• Health Savings Account
• Flexible Spending Account
• Life Insurance and Disability
• Tuition Reimbursement
• Voluntary Benefits
• Paid Absences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees