Senior Business Process Improvement Analyst - CRM

Medtronic•Mounds View, MN

1d•Hybrid

About The Position

Medtronic is seeking a highly skilled and strategic Data Analyst to support its Cardiac Rhythm Management (CRM) Medical Affairs team. This role is crucial for connecting fragmented and manual data sources, such as Salesforce, SmartSheets, CVENT registrations, Concur spend, and excel spreadsheets, into trusted, automated data. The objective is to support planning, analysis, resource allocation, strategy, and impact measurement. The Data Analyst will be responsible for building and scaling reporting, Key Performance Indicator (KPI) dashboards, and analytical insights across various Medical Affairs functions including Physician Relations, Program Operations, Grants, Evidence, Medical Education, and Society Relations. This position is ideal for a highly organized, proactive professional with strong data analysis skills and the ability to manage multiple priorities. The role plays a critical part in transforming data into a unified, reliable, and insight-driven ecosystem to support high-visibility programs like Advisory Boards, consulting, medical education, congresses, Health Care Professional (HCP) identification, business insights, assessing program impact, and physician profiling. The position is based in Mounds View, MN, within the CRM unit, requiring on-site work 4 days per week and less than 10% travel to foster collaboration and project completion.

Requirements

Bachelor’s degree in data analytics, data sciences, statistics, or computer science and minimum of 4 years of work experience in data analytics, data sciences, statistics, computer science OR advanced degree in data sciences, statistics, or computer science with 2 years of technical work experience.

Nice To Haves

Experience integrating data across multiple systems; strong data quality and governance discipline.
Proficiency with data visualization/reporting tools (e.g., Power BI, Smartsheet).
Advanced data cleansing and normalization skills.
Strong analytical and problem-solving skills and ability to translate complex data into clear, actionable insights.
Clear communicator; effective in cross-functional collaboration.
Familiarity with tools such as Salesforce, Smartsheet, Power BI, TeamUp, CVENT, or Concur.
Experience with predictive analytics or machine learning concepts.
Previous experience at Medtronic or within a regulated healthcare environment.

Responsibilities

Partner with stakeholders to define KPI logic, consistent criteria, and metric definitions.
Integrate and model data from multiple systems (e.g., Salesforce, Smartsheet, TeamUp, CVENT, Expense, SharePoint, Excel) with secure, maintainable connections.
Build and maintain automated dashboards, scalable automation and recurring reports (weekly/monthly/quarterly) for program status, engagement, spending, and impact.
Establish data governance (quality checks, master identifiers such as NPI, documentation, and repeatable processes) to support “a single source of truth” for HCP data.
Perform deep-dive analyses (e.g., registration patterns, spend drivers, utilization) and identify actionable trends.
Collaborate cross-functionally (Physician Relations, Clinical Affairs, Contracting) to align data, standards, and visibility.

Benefits

Competitive Salary and flexible Benefits Package
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Paid sick time (for temporary employees, as required under applicable state law)