CRM Business System Analyst

Leidos•Washington, DC

22h•$59,150 - $106,925•Hybrid

About The Position

Leidos is seeking a CRM Business System Analyst to support the Digital Solution, Inc. program. This role involves assisting customers with Customer Relationship Management (CRM) technical support issues and consulting with them on their business processes and the relevant CRM software usage to meet those requirements. The position requires onsite/in-office software consulting and software support, primarily with remote customer support, in a demanding Capitol Hill environment. The ability to communicate effectively with VIP customers is a plus. Leidos is an industry and technology leader serving government and commercial customers, dedicated to delivering innovative solutions, empowering teams, contributing to communities, and operating sustainably, guided by its Mission, Vision, and Values.

Requirements

Bachelor’s degree with two plus (2+) years of relevant experience (May consider more years of relevant experience in lieu of degree)
Ability to learn proprietary CRM Software
Basic knowledge of HTML and troubleshooting skills
Ability to clearly/concisely/effectively communicate in writing or in verbal exchange with varying audiences
Ability to effectively synthesize clear explanations of complex technical or business process to audiences with varying levels of background and expertise
Two plus (2+) years of relevant experience with MS Office products
U.S Citizenship
Ability to obtain and maintain Public Trust Security Clearance

Nice To Haves

One plus (1+) of experience working in a Senator or Congressman’s office using IQ product
Previous helpdesk/onsite support experience
Working knowledge of Technical Support Ticketing systems
Oracle/SQL knowledge and experience
Experience in Multimedia Design and Web Content Development

Responsibilities

Able to multi-task while supporting VIP clients
Provide daily support for intranet Quorum (IQ) product to customers
Provide weekly reports and open tickets for each support or consulting request from customers
Train IQ product to new customers as they turnover in customer offices
Guide and make decisions in formulating new sound business and related technical processes as well as analyzing/optimizing current processes
Coordination with customer business process owners and various technology teams to ascertain/develop technical requirements and user acceptance testing relating to CRM system functions including but not limited to new data acquisition and system VIP output