Business System Analyst
About The Position
As a Senior Business Systems Analyst, you will play a critical role in shaping how the organization defines, measures, and acts on IT performance. You will partner with business and IT managers to develop complex technology concepts into meaningful, data-driven insights—driving the evolution of metrics, dashboards, and reporting that inform senior leadership decision-making. This role requires a highly analytical and detail-oriented professional who can partner across business and technology teams to develop clear, actionable metrics and ensure data is trusted, relevant, and aligned to strategic outcomes.
Requirements
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
- Strong expertise in Data analysis, metrics development, and trend analysis
- Strong expertise in Advanced Excel (modeling, analysis) and SQL querying
- Strong expertise in PowerPoint (executive storytelling and visualization)
- Proven ability to translate complex IT concepts into meaningful metrics and insights
- Proven ability to write detailed, high-quality requirements for technical teams
- Proven ability to facilitate discussions and drive alignment across diverse stakeholders
- Proven ability to analyze data and propose actionable improvements to metrics and performance
- Experience with Power BI dashboard validation and testing
- Experience with Data models and database structures
- Experience with Agile delivery and tools such as JIRA
- Exceptional attention to detail
- Strong analytical and problem-solving skills
- Strategic thinking and continuous improvement mindset
- Excellent communication and facilitation skills
Responsibilities
- Drive the IT Governance Metrics Refresh and continuous improvement of IT metrics, KPIs, and reports
- Act as the senior business systems analyst on the first version of the IT Balanced Scorecard
- Analyze historical data to recommend and refine metric targets and thresholds
- Challenge metric owners to improve rigor, accuracy, and business relevance and automation
- Identify trends, risks, and opportunities through advanced data analysis
- Gather, define, and document business and technical requirements for data engineers and Power BI developers for both the IT Governance Metrics Dashboard and IT Balanced Scorecard.
- Collaborate with the development team to implement enhancements to the IT Governance Metrics Dashboard and IT Balanced Scorecard
- Translate IT concepts into clear metric definitions and reporting requirements
- Partner with database engineers to understand data models, tables, and relationships
- Ensure requirements are traceable, testable, and aligned to business objectives
- Perform deep data analysis using advanced Excel and SQL to generate insights
- Validate data accuracy, completeness, and consistency across reporting layers
- Test Power BI dashboards against requirements and expected outputs
- Develop executive-ready presentations summarizing insights and recommendations
- Lead and facilitate metric review sessions and working groups
- Drive discussions to define meaningful metrics aligned to IT processes and outcomes
- Communicate effectively with both technical and non-technical stakeholders
- Present findings and recommendations to senior leadership
- Manage and track work through JIRA and Agile practices
- Ensure strong organization and documentation of requirements, decisions, and outputs
- Support governance processes by ensuring transparency and consistency of metrics
- Contribute to a data-driven culture across the organization
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
