Business System Analyst

Louis W. Bray ConstructionOttawa, ON
CA$75,000 - CA$90,000

About The Position

Louis W. Bray Construction is seeking a Business Process & Applications Analyst to deliver practical, people‑first improvements to business processes and business applications, from small fixes to larger initiatives. This role focuses on how the business works, not infrastructure. The Analyst will redesign workflows, improve and configure business applications, implement automation and integrations across business tools, enable user adoption, and support continuous improvement so changes stick. This is a hands‑on execution role spanning the full lifecycle of transformation work: discover → design → configure/build → automate/integrate → enable → measure → improve. Solutions are expected to be lightweight, maintainable, and aligned to platform capabilities, with complex development and integrations delivered in partnership with IT and external specialists.

Requirements

  • 5+ years’ experience in digital transformation delivery, business applications, process improvement, automation, or a similar hands‑on role
  • Proven ability to translate business needs into practical, usable solutions and drive adoption
  • Strong documentation, facilitation, and stakeholder communication skills
  • Knowledge of Vista Viewpoint ERP is a great advantage

Nice To Haves

  • ERP experience strongly preferred (configuration, workflow alignment, integration touchpoints for automation/digitization, reporting enablement)
  • Experience with Viewpoint Vista ERP is considered a strong asset
  • Experience in construction, project‑based, or field/office hybrid environments

Responsibilities

  • Partner with field and office teams to understand current workflows and pain points
  • Document as‑is and to‑be processes appropriate to the size of the change
  • Translate operational needs into clear requirements and success measures
  • Configure and improve business‑process solutions using approved business applications (e.g., ERP systems, construction operations platforms, collaboration tools, workflow and automation platforms)
  • Design lightweight, maintainable solutions aligned to how teams actually work and the capabilities of the platform
  • Maintain solution documentation (process logic, data definitions, ownership, support approach)
  • Build and maintain workflow automations and integrations within business applications (approvals, notifications, scheduling triggers, record creation and updates)
  • Design and implement lightweight integrations using approved tools and platforms, ensuring solutions are maintainable and well understood
  • Manage a backlog of automation and integration opportunities tied to business value
  • Identify when requirements exceed platform capabilities and engage IT or external partners early for complex integrations or custom development
  • Improve structured data capture within workflows to enable reporting and insight
  • Deliver practical reporting outputs (views, standardized reports, dashboards where available)
  • Support KPI definition tied to real operational decisions
  • Create quick reference guides, training materials, and standard work instructions
  • Support pilots and phased rollouts; gather feedback and iterate improvements
  • Monitor adoption and outcomes; refine solutions post‑go‑live
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