Critical Operations Technician (Night Shift)

STACK Infrastructure•Leesburg, VA

About The Position

STACK Infrastructure is seeking a Critical Operations Technician to support a local data center campus. The technician is part of the Critical Operations team and is responsible for day-to-day data center operations, including maintaining mechanical, electrical, fire life safety, base building, and other internal data center systems. The role supports programs focused on Safety, Team, Availability, Communication, and Knowledge. Mechanical work includes chilled water systems and components, HVAC equipment such as rooftop units and CRAC/CRAH units, humidification and fan wall systems, air-cooled chillers, and central plant operations. Electrical work includes critical power distribution from utility and generator switchgear through UPS systems to customer loads, as well as UPS, PDU, and RPP cabinets. Fire life safety work includes monitoring wet and pre-action sprinkler systems and their detection devices. The position works a 12-hour night shift, 7 p.m. to 7 a.m., as needed for 24/7 coverage. Work hours may vary according to business needs, and the role may require on-call duties outside normal working hours, including weekends and holidays. The position is based at a local data center campus; travel is none or less than 5%.

Requirements

High school diploma or equivalent.
At least 3–5 years of experience in a data center or other related mission-critical operations role.
Experience with Microsoft Office applications and database software.
Ability to handle multiple tasks and work effectively in stressful situations.
Strong understanding of electrical and mechanical systems used in data centers, including UPS, transformers, PDUs, RPPs, chillers, CRAH, CRAC, STS, ATS, and pre-action systems.
Strong knowledge of NFPA 70E, NFPA 72, NFPA 25, compliance issues, and building codes related to fire life safety.
Familiarity with data center trending and analysis, and ability to learn and use PC-based site monitoring systems quickly.
Must be eligible to work in the United States and pass a comprehensive background screening.
Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
Must be comfortable working in a high-stress, fast-paced environment with shifting priorities.
Must be able to lift and/or move up to 25 pounds.
Occasionally required to stand, walk, sit, handle or reach objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods.

Nice To Haves

United States Navy Nuclear Engineering experience.
Bachelor’s degree or equivalent work experience.
Strong communication and decision-making skills, including combining analysis with experience.
Ability to manage multiple priorities and urgent requests as timelines and deliverables shift.
Team-building skills, including developing team members’ strengths and planning for team growth.
Curiosity and commitment to continual improvement and learning from prior work.

Responsibilities

Implement and follow STACK’s standardized safety culture across its data centers.
Operate, monitor, and maintain facility systems, and respond to abnormal conditions in electrical, mechanical, building monitoring, and control systems.
Track and trend operational characteristics, and provide management feedback on the effectiveness of standards and processes.
Work with the Critical Operations Manager to complete preventive and predictive maintenance schedules.
Manage maintenance discrepancy records and work with site management to resolve issues according to agreed priorities.
Analyze operating conditions, recommend technologies, and improve data center operational efficiency.
Manage systems to help avoid unplanned, customer-impacting outages.
Follow data center management direction on data floor and back-of-house mechanical loading capacity to support efficient cooling operations.
Coordinate and oversee power installations and upgrades.
Navigate and use a computerized maintenance management system (CMMS) and developed procedures to solve problems.
Assist with asset and consumable inventory management, including tracking and labeling equipment according to established procedures.
Provide day-to-day customer service and support.
Escalate and respond to incidents and write follow-up reports.
Complete regular facility and security tours, documenting and responding to identified issues.
Provide applied mechanical and integrated control expertise for the data center.
Write procedures for preventive and corrective maintenance activities.
Perform other duties as required by STACK.