Critical Operations Technician

Quality Technology Services•Phoenix, AZ

9d•Onsite

About The Position

The Critical Operations Technician I installs, repairs, and maintains IT, electrical, mechanical, plumbing/piping equipment, machinery, and controls in and around data center buildings. The role monitors facility operations and assesses building systems, operations, and performance through routine rounds, testing, and data analysis to ensure equipment functions properly. The technician supports customers on the data center floor and by telephone, provides remote-hands services, installs customer equipment, manages tickets, and communicates or escalates alerts and requests to systems engineers. The position works on site in a 24x7x365 data center environment and is not eligible for remote or hybrid work.

Requirements

Two or more years of technical training, military training, or workplace equivalency.
Background in IT, electrical, and/or mechanical areas.
Proficiency with Microsoft Office Suite.
Customer focus, strong interpersonal skills, and ability to interface with all levels of the organization.
Ability to analyze system operations, identify causes of problems or malfunctions, and take corrective action.
Strong written, verbal, and interpersonal communication skills.
Ability to function in a team environment.
Ability to pass job-related skills assessments based on predetermined scoring criteria and time frames.
Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.
Ability to acquire and apply job-related knowledge within set guidelines and expectations.
Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting; regular lifting requirements range from under 10 pounds to 50 pounds, with heavier weights handled with others or lifting aids.

Nice To Haves

One or more years of work experience in a data center environment, NOC, or equivalent.
BOD OEM (Panduit, Corning), A+, Network+, or BICSI Installer I certifications.

Responsibilities

Apply knowledge, skills, and company policies to tasks involving IT, electrical and mechanical equipment, controls, and operating systems.
Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and make adjustments as needed.
Provide remote hands and eyes services for customers and high-level computer hardware and software configuration support.
Install suite walls, cage materials, ladder racks, fiber trays, cabinets, cabling, and customer equipment according to provisioning documentation and established procedures.
Install and repair IT, mechanical, and electrical equipment; assist team members with major repairs and building or equipment maintenance.
Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure.
Consult with a supervisor or team lead to order tools and equipment needed for maintenance and other work.
Create or update tickets for customer calls and facility, network, or system-related alerts.
Operate and monitor critical and non-critical system equipment and components to ensure safe, compliant operation.
Respond to building emergencies and customer requests as required.
Follow departmental policies for safe storage, use, and disposal of hazardous materials.
Use the Change Management Process to obtain approval for maintenance, carry out the work, and complete the required documentation using QTS processes and software.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, and paid volunteer days.
Employee assistance program.
Tuition assistance and tuition reimbursement.
Parental leave and military leave assistance.
QTS scholarship for dependents.
Wellness program.
Bonus eligibility.
Generous PTO and floating holidays.
Stock Purchase Plan (SPP).
Holiday compensation when working on paid holidays.
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
Military Benefits Package.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.