Critical Harms Investigations & Incident Management Specialist

Roblox•San Mateo, CA

11d•$144,620 - $174,100•Hybrid

About The Position

Roblox’s Safety Operations team works to protect its community from bad actors. The Critical Harms Investigations & Incident Management team applies subject-matter expertise to high-sensitivity matters involving child safety, violent extremism, and other critical harms. The Specialist will combine investigative skills and curiosity with incident-management coordination, communication, and rigor to respond professionally to urgent escalations, manage competing priorities, and share findings and recommendations with internal partners to help mitigate platform safety risks. The role requires reviewing graphic, controversial, and offensive content in accordance with Roblox’s handling policies, and providing on-call support during weekends and holidays. The position is full-time and hybrid at Roblox’s headquarters in San Mateo, California, and reports to the Director of Law Enforcement & Critical Harms Operations. Office-based employees are onsite Tuesday, Wednesday, and Thursday, with optional presence Monday and Friday unless otherwise noted.

Requirements

At least 5 years of experience leading investigations, incident management, and/or policy enforcement on a technology platform.
Demonstrated ability to thrive in high-pressure, sensitive, and complex investigations.
Excellent written and verbal communication skills, including the ability to explain complex technical and sensitive issues clearly to executive audiences and non-technical partners.
Fluency with data analysis, dashboards, and a range of investigation tools; familiarity with online safety considerations.
Strong project management skills, prioritization ability, and enthusiasm for building processes from the ground up.
Demonstrated mentorship, informal leadership, and subject-matter expertise that helps other investigators grow.
Outstanding judgment, discretion, collegiality, and resilience.
Ability to review graphic, controversial, and offensive content in accordance with Roblox’s handling policies.
Availability for on-call support during weekends and holidays.

Responsibilities

Lead rapid investigations into critical and complex incidents, including child safety, violent extremism, and other high-severity harms.
Participate in a 24/7 on-call rotation and serve as the primary company-wide contact for safety incidents, including communications with senior leadership.
Use internal tools, data analysis, and open-source intelligence techniques to gather evidence, establish facts, and conduct root cause analyses.
Draft and deliver real-time, high-stakes communications to senior leadership about incident status, impact assessments, and mitigation efforts.
Exercise sound judgment in triage, lane assignment, escalation, and case closure.
Develop, test, and maintain incident response playbooks for critical harms scenarios.
Improve investigative methods, operating processes, templates, and quality standards.
Build trust with cross-functional partners and mentor others to strengthen investigative capabilities.