Critical Facility Technician (8pm-6:30am)(Wednesday-Saturday)

Iron Mountain•Phoenix, AZ

About The Position

The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. Iron Mountain Data Centers is seeking self-motivated team members with a strong sense of urgency and dedication to their team, customers, and IMDC’s vision. The role supports safe, reliable data center operations and may include other duties as assigned.

Requirements

Ability to multitask across several systems used to manage ticket queues and work tasks that may change throughout the day.
Attention to detail and ability to understand and follow documented processes and Iron Mountain’s safety code.
Organization and prioritization skills, including the ability to follow processes and manage time with minimal supervision to complete work efficiently and on time.
Dedication and desire to learn and grow a career within Iron Mountain.
Customer service mentality.
The ability to obtain security clearance through a government or other agency background check may be required for customer support.
Applicants must meet all requirements, including customer-contracting requirements, which require U.S. citizenship.

Nice To Haves

0–2 years of experience in a critical operations environment and/or data center experience; preferred but not required.
Knowledge of chiller plant systems, including Trane, York, Multi Stack, Web Control BMS, STS switches, and UPS maintenance bypass.
Google Sheets and Google Classroom experience.

Responsibilities

Proactively support the safety of the environment and occupants, ensuring safety procedures are followed while performing work.
Monitor critical power, cooling and environmental, security, and support systems and facilities to meet or exceed uptime service levels.
Perform limited maintenance tasks to support the operation of data center heating and cooling systems and the overall facility.
Monitor, resolve, and update assigned service tickets using IMDC’s ticketing system, including trouble tickets and customer installations of electrical and physical equipment.
Take daily operational readings of mechanical and electrical equipment and inspect buildings, grounds, and equipment for unsafe or malfunctioning operation.
Proactively identify issues and take the necessary steps to resolve them.
Assist with service delivery tasks when needed.