Critical Facilities Technician

EverOn Data Center Services•Marble, NC

60d

About The Position

The Critical Facilities Technician (CFT) is responsible for data center operations involving critical and non-critical infrastructure, equipment, and systems. The role emphasizes safety, reliability, operational excellence, adherence to company standards and industry best practices, and ongoing learning and development. Employees must complete Level I training within 30 days of employment and Level II training within 60 days; until both are complete, they may not work a shift alone without a resource who has completed both training levels. The position supports continuous data center operations, including monitoring and maintaining electrical, mechanical, power, cooling, and environmental systems. The technician performs preventive maintenance, manages planned and unplanned work through a computerized maintenance management system, troubleshoots issues, supports installations and commissioning, and responds to emergencies. Work includes shift coverage for 24/7 operations, flexibility to cover other shifts, and on-call emergency support as required. The role requires physical activity, including standing, walking, climbing, kneeling, crawling, reaching, handling objects, and lifting at least 60 pounds. Work may take place both indoors and outdoors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school degree.
At least 5 years of experience in mission-critical environments.
Complete Level I training within 30 days of employment and Level II training within 60 days of employment.
Ability to meet the physical requirements of the position, including lifting at least 60 pounds and performing the listed movement and sensory activities.

Nice To Haves

Prior military or technical school training.
Electrical or mechanical license.

Responsibilities

Operate and maintain critical and non-critical data center infrastructure, equipment, and systems.
Work with a team of Critical Facilities Technicians to deliver total availability while minimizing risks.
Monitor power, cooling capacity, and environmental conditions within data halls.
Use a computerized maintenance management system (CMMS) to manage planned and unplanned data center work.
Perform preventive maintenance on data center electrical and mechanical equipment.
Assist with developing, revising, and executing operating procedures and preventive maintenance inspections, and conduct quality control reviews.
Assist with developing data center standards and policies when necessary.
Resolve electrical and mechanical issues quickly, minimize risk, and communicate issues to the appropriate chain of command.
Respond to emergencies and critical issues, working independently or as part of a team toward complete recovery.
Troubleshoot and document technical issues, escalate them as appropriate, and ensure resolution.
Assist with planning corrective work.
Assist with or complete physical and logical installations of EverOn services.
Maintain accurate facility data, including rounds, preventive maintenance work orders, and change management records.
Adhere strictly to change control activities.
Manage assigned workflow tasks to provide timely turnaround.
Escort and work effectively with outside contractors, ensuring they follow critical facility work rules.
Complete facility rounds at the beginning of each shift to check data center and grounds upkeep.
Follow T5 data center corporate policies and procedures.
Participate regularly in facility training programs.
Assist in facility operations as required.
Participate in construction and commissioning as directed by the CFM.
Work shifts supporting 24/7 data center operations and remain flexible to cover other shifts.
Provide on-call emergency support as required.
Follow all federal and local safety laws.
Complete other duties consistent with the role as assigned by EverOn management.