Critical Environment Technician Manager (Electrical SME)

Microsoft•Mt Pleasant, WI

11d•$75,400 - $185,300

About The Position

The Critical Environment Technician Manager works in Microsoft’s Cloud Operations & Innovation organization, supporting the infrastructure and foundational technologies behind Microsoft online services and Azure. The role manages and performs critical-environment operations and maintenance in data centers, serving as a subject matter expert in a specialized discipline, particularly electrical, while supporting the safe, reliable operation of interconnected facility systems. The manager guides team members, coordinates vendor and contractor work, oversees maintenance and inspections, monitors facility systems, troubleshoots equipment, and leads incident response. The position includes hands-on work in data-center environments, leadership and training responsibilities, and occasional domestic travel of up to 25%. Work may involve 12-hour shifts during non-standard hours, including evenings, nights, weekends, and holidays. Microsoft does not provide visa sponsorship for this role.

Requirements

High school diploma, GED, or equivalent.
At least 5 years of mission-critical services work or applied learning experience in high-availability assembly, manufacturing, critical infrastructure, or a related environment, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Authorization to work in the United States without requiring employer visa sponsorship now or in the future.
Ability to travel periodically, up to 25%, typically domestically, for training or support at another site.
Ability to work 12-hour shifts, potentially during evenings, nights, weekends, and holidays.
Ability to meet the physical and sensory demands described, including climbing ladders occasionally and stairs or ramps frequently; prolonged standing; occasional lifting and pushing or pulling loads with assistance or assistive devices; and normal corrected visual acuity and color vision for electrical work.

Nice To Haves

At least 1 year of experience in a specialized area such as mechanical, electrical, or controls work, or a related field.
Associate degree or technical trade certification (such as military or trade school), or higher-equivalent education, and at least 7 years of mission-critical services experience; or high school diploma, GED, or equivalent and at least 10 years of mission-critical services experience; or equivalent experience.
At least 1 year of people management experience.

Responsibilities

Promote and maintain safe, secure work practices; ensure compliance with safety processes, procedures, applicable Authority Having Jurisdiction regulations, and Microsoft requirements.
Participate in required meetings, trainings, and handoffs, and identify resources and equipment needed to support environmental health and safety objectives.
Escort and coordinate third-party contractors, subcontractors, vendors, and service providers; oversee safe work execution, documentation, scope, scheduling, and quality, and review related reports, invoices, and work orders.
Prepare and review complex operational reports, including root-cause analyses; analyze findings and observations, and develop or oversee methods of procedure, standard operating procedures, and digital methods of procedure.
Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs across multiple disciplines and equipment types; prioritize work, document tasks, follow maintenance schedules, and ensure follow-up actions are completed.
Process method statements of work, coordinate contractor activities and schedules, inspect facility equipment, participate in testing and commissioning, and advise engineering or project management colleagues on scope and execution.
Troubleshoot equipment, systems, subsystems, and components; document issues, verify settings against design parameters, determine when to escalate, and coach team members on troubleshooting and root-cause investigation.
Inspect and supervise critical-environment equipment, buildings, and grounds; monitor alarms, telemetry, and facility operations systems, identify trends and abnormal conditions, and escalate according to policy and standards.
Operate and stabilize systems across electrical, mechanical, controls, and other disciplines; provide technical oversight, training, and mentorship to team members.
Lead onsite incident response for abnormal conditions, coordinate mitigation and repairs, develop incident timelines and analyses, oversee emergency procedures and response plans, and communicate conditions and next steps to leadership.
Use the computerized maintenance management system (CMMS) to track assets, work orders, team task and time data, and inventory; review data quality, generate reports, coach team members on CMMS practices, and coordinate replenishment of spare parts.
Manage people by modeling Microsoft culture and values, setting team objectives, coaching and developing employees, enabling collaboration, and supporting employee growth and retention.
Embody Microsoft’s culture and values.